Keystone Savings Bank in Keystone, IA is looking for a part-time Customer Service Representative. The Customer Service Representative provides a wide range of customer service through sales and service to individuals with deposit products. Provides new deposit account opening services. Duties and responsibilities include the following:
Provides extensive customer service to depositors with specific or special banking needs. Provides personal banking account advice, including suggestion for account resolution and other information to assigned customers as needed.
Cross sell products and services when appropriate. Identity referrals opportunities and make relevant referrals.
Process customer transactions within established guidelines; maintain and balance cash drawer.
Face of the bank; greet customers, provide excellent customer service, help customers meet their financial needs while adhering to policies, procedures, and confidentiality.
Compliance with regulatory rules and regulations.
Opens all type of accounts, including checking, savings, certificates of deposits, IRAs, etc.
Assists potential customers in establishing new accounts and completing customer account files.
Completes operational tasks as requested, working with team members.
Other duties as assigned.
Requirements for the position include the following:
High school diploma or equivalent.
Minimum two years of cash handling and customer service experience. At least a year of account opening experience preferred.
Microsoft Office. Precision Banking Software (Fiserv) including Business Process Manager and Integrated Teller Software a plus.
Must be able to maintain a high degree of concentration and accuracy while multi-tasking, must be able to maintain a high standard of confidentiality and work in a fast-paced environment. Must possess good communication skill and problem solving skills, have good math skills, and be able to follow instructions according to bank policies and procedures.
Must be available to work up to 28 hours per week.
In the early 1900s, the town of Keystone, Iowa had two banks, German State Bank and Farmers Savings Bank. When the Great Depression hit, both banks failed and the State Banking Department was placed in charge in 1932. To meet the needs of the community, Keystone Savings Bank officially opened for business on April 27, 1935.
Today, Keystone Savings Bank continues to be a strong community bank in Iowa and is owned by local shareholders primarily from the Benton County area. Through the years, the bank has grown and added branches in Marengo (1995), Center Point (2004), Pleasant Hill (2007) and Victor (2018).
We remain dedicated to serving our customers and we thank our past and present customers and community members for their support.