Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
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Job Description:
At EnerBank, the Independent Contractor Division Consultant is responsible for determining which customer leads meet the bank's minimum requirements and providing administrative support through servicing a high volume of incoming calls.
EnerBank USA, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and other organizations (with networks of home improvement contractors) to develop customized white-label loan programs to help them increase their sales as well as attract and retain top dealers.
Primary Responsibilities
Answers a high volume of incoming calls to prescreen leads and verify eligibility for EnerBank lending programs
Communicates with homeowners and contractors to understand their needs via phone and email
Works closely with division manager on scheduling, complaint resolution, contractor research, and other support as needed
Assists in the accurate input of customer relationship information
This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
High School Diploma or GED and two (2) years of customer service experience in a professional environment
Preferences
Associate's degree or four (4) years of total related work experience
Customer service experience in banking or financial services
Skills and Competencies
Ability to be reliable, punctual, and work overtime as needed
Ability to handle multiple priorities, work in a fast-paced environment, and make decisions quickly while demonstrating adaptability
Excellent customer service skills with an emphasis on active listening, diplomacy, persuasion and problem resolution
Organized with a strong attention to detail
Proficient in Microsoft Office (Word, Excel, Etc)
Strong verbal and written communication skills
Position Type
Full time
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
