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About Us

**New Hires are eligible for a $2,500.00 sign on bonus.**

Overview

The Senior Deposit Operations Process Specialist is a vital member of the Deposit Operations team and is responsible for various tasks related to legal compliance, audit support, risk management, process improvement, and customer support. This role involves collaboration with internal and external stakeholders to ensure regulatory compliance and operational efficiency within the bank.

Responsibilities

• Legal Compliance Coordination:
• Work closely with the Legal department to collect necessary documents and information for legal requests, such as subpoenas and levies, from various government agencies, including State and Federal tax agencies, Child Support Agencies, and the Department of Employment and Training.
• Train department resources to assist in fulfilling these requests and provide ongoing support and guidance.
• Audit Support:
• Coordinate support for both internal and external audits, ensuring that all requested documentation is provided promptly.
• Collaborate with auditors and regulators to facilitate the audit process and ensure compliance with audit requirements.
• Risk Management and Regulatory Compliance:
• Assist in meeting risk management requirements related to regulatory changes and product updates.
• Stay informed about changes in regulatory requirements and work with the team to implement necessary changes to ensure compliance.
• Process Improvement:
• Observe and document existing processes within the department and collaborate with colleagues to identify opportunities for efficiency improvements.
• Implement changes to increase operational efficiency and reduce errors.
• Customer Support and Guidance:
• Provide support, via phone and email, to department and other employee areas, including customer-facing roles, by researching and problem solving as needed.
• Advise and assist retail staff with complex deposit account setups, document completion, and account changes.
• Information Security Compliance:
• Ensure compliance with Information Security policies and procedures to safeguard sensitive data and maintain data security.
• Research and Data Retrieval:
• Conduct or support research related to complex staff and customer inquiries, including the retrieval of archived records as necessary.
• Gather data for marketing or other in-house purposes.
• Interest on Lawyers Trust Accounts (IOLTA):
• Oversee the IOLTA process, reviewing all documentation, interest transfers, and monthly remittances to the IOLTA committee.
• Related and Unrelated Duties:
• Perform any additional duties as required to support the smooth operation of the Deposit Operations department.

Requirements

Education

• Bachelor's Degree in a related field or equivalent work experience is required

Work Experience

• 3-5 years of experience in deposit operations or related roles within the banking industry is required

Additional Requirements

• Strong knowledge of legal compliance and regulatory requirements in the banking industry.
• Excellent communication and problem-solving skills.
• Ability to work independently, prioritize tasks, and manage time effectively.
• Proficiency in using banking software and Microsoft Office applications.