Career Center

WHAT YOU'LL DO

The Commercial Loan Servicing Specialist is responsible for customer inquiries, associate inquiries, loan disbursements, and general correction activities.

WHAT YOU'LL BRING

Knowledge of:

• Strong oral and written communication skills
• Basic accounting principles

Ability to:

• Multi-task and work independently
• Perform duties under frequent time pressures
• Solve problems independently while applying logic and discretion

Additional Duties:

• Respond to customer inquiries both by phone and mail.
• Respond to internal customer inquiries via nCino Transaction Tasks.
• Process loan payments.
• Complete file maintenance
• Maintain positive relationships with multiple lenders and support staff.
• NSF/return payment processing.
• Process returned mail and any subsequent address changes.
• Set up and maintenance of automatic payments.
• Respond to department emails.
• Assist other areas and special projects as needed.
• Where applicable, Manager may determine a Team Lead designation (Commercial Loan Transaction Specialist Team Lead). Team Lead duties may include:
  • Serve as a resource to associates in department for questions/trouble shooting of daily processes and procedures.
  • Monitor workflows and phone queues.
  • Training of new hires and continual training of current staff.

EDUCATION AND TRAINING

• Requires High School diploma; higher education preferred.
• Experience with lending preferred
• Requires knowledge of Microsoft Office.

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.