Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
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Job Description:
At Regions, the Digital Channel Analyst ensures the successful research, definition, planning, development and implementation of initiatives of work delivered by Agile teams, with limited guidance. Serves as a subject matter expert in a leadership role and may be a member of multiple Agile teams simultaneously. Performs integration testing as needed and assists with the Quality Assurance (QA) process. Understands the Scaled Agile Framework (SAFe) principles to assist the team or other teams in filling resource, knowledge or documentation gaps. Functions as liaison in Digital between Product Management, Production Support, the Information Technology department, and the Agile teams.
Primary Responsibilities
Validates documented functionality against system performance to identify and categorize bug-remediation and enhancement work for Agile teams
Prepares functional, system and program requirements for Digital value streams for ongoing projects and releases
Perform Data and Insights analysis for the assigned engagement, initiative and feature
Create Reporting and Visualizations for Project and Business Team
Obtains and refines system knowledge to become valued subject matter expert for assigned team
Evaluates reported system defects and manages the flow and prioritization of related work based on impact, customer need and Product Management prioritization
Writes user stories, if needed, to provide for team backlog based on research and results of evaluation
Identifies, takes ownership, and volunteers for tasks that will enable the team's success
Performs (QA) and integration testing for scheduled initiatives, bug remediation, enhancements and releases
Completes project and perform duties as assigned
Provides integration across Agile teams and value streams
Creates and updates documentation related to ongoing operations, reporting, risk program risk management etc.
Develop as a subject matter expert to associates with less experience
Interprets internal or external issues and recommends solutions/best practices
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
Requirements
Bachelor's degree and six (6) years related experience
OR High School Diploma/GED and ten (10) years experience
May require on call support rotation after hours and/or weekends
Knowledge of SDLC, Business and Data Analysis
Preferences
Prior experience with Agile, Scrum and/or Kanban
SAFe Practitioner (SP) Certification
Experience providing application support to include troubleshooting
Banking or financial services industry experience
Experience working with Data, Analytics, Design and Reporting tools
Prior knowledge of SQL, Power BI, Bot Development and Javascript is a plus.
Skills and Competencies
Ability to research, analyze data, and derive facts
Ability to supervise and manage a team
Excellent communication and customer service skills
Excellent organizational and analytical skills
Problem solving and priority management skills
Strong work ethic and critical thinking skills
Position Type
Full time
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
