Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
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Job Description:
At Regions, the Default Solutions Specialist is responsible for resolving the delinquency status of past due customer accounts either through in-house recovery or through a third party as well as the workout of properties affected by bankruptcy situations.
Primary Responsibilities
Works with customers directly or through outside agencies/councils to resolve account delinquency status while minimizing company interest losses
Collects delinquent payments
Ensures that files and paperwork are properly and accurately completed
Contacts outside parties to collect or clarify documentation
May work on more complex projects with assistance and oversight of senior staff and managers
Performs processing and maintenance functions as relates to bankruptcy account servicing
Researches and analyzes past bankruptcy loan history identifying necessary adjustments that ensure the loan is being serviced appropriately and ensures complete resolution for bankruptcy accounts
Analyzes associated data and performs loan maintenance and/or corrections for bankruptcy loans in the appropriate loan servicing system(s)
Ensures all cash items are applied per requirements and terms of loan documents, and that all ledgers are in balance and accurate in accordance to the bankruptcy
Ensures service level agreement deadlines are met on all processes and items are processed within allotted handling times
May coordinate with bankruptcy agencies, courts, and other lien holders
May provide guidance to less experienced team members
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
This position is incentive eligible.
Requirements
High School Diploma or GED
Two (2) years of banking or related work experience
Applicants will be expected to pass any assessment associated with the position
Skills and Competencies
Ability to work in a fast-paced environment
Detailed oriented
Proficient in Microsoft Excel and Word
Strong customer service skills
Strong organization skills
Position Type
Full time
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
