Career Center

ESSENTIAL RESPONSIBILITIES

• ACH:
  • Establish client setup within Horizon core and with Horizon ACH processing.
  • Monthly ACH billing.
  • Monitor ACH activity for over limit files. Communicate with Team Leaders, Client Officers, and Cash Management when limits are exceeded.
  • Troubleshoot file issues with FIS and Cash Management.
  • Process ACH client disputes in accordance with Reg E guidelines.
  • Set up and maintain bank external ACH transfers.
  • Pre-Note/NOC corrections.
  • Perform incoming ACH transaction scrub.
  • Process any ACH returns from daily transaction exception processing.
  • Review all DNE for ACH and return transactions when appropriate.
  • Process monthly IOLTA remittances.
• Debit Card:
  • Process MasterCard Alerts and distribute information to frontline employees.
  • Process FALCON alerts and distribute information to frontline employees.
  • Process debit card disputes in accordance with Reg E guidelines.
  • Process rejected disputes with FIS for SecurLock Warranty reimbursement.
• IRS/US Government Compliance
  • Timely processing of IRS/Government levies including frontline and client communication.
  • Timely processing of B-Notice requests.
  • Act as bank’s year-end coordinator between all areas involved in client tax information reporting.
  • Adjust deposit tax forms as needed and file with the IRS.
  • File Form 945 with IRS for federal withholding on our clients.
  • Communicate with the IRS verbally, in person or written as warranted.
  • On weekly basis make federal tax withholding deposits.
• State Compliance
  • Timely processing of state levies/garnishments including frontline and client communication.
  • On monthly basis make state tax withholding deposits.
• Lockbox:
  • Receive, sort, prepare and process check remittances/deposits and invoice data.
  • Responsible for lockbox retention and destruction.
  • Liaison to clients regarding questions as well as daily email communication of transaction activity.
  • Ensure compliance with BSA, Reg CC and HIPPA regulations.
  • Scan and index general ledger reconciliations.
  • Other scanning as needed.
• Wire:
  • Process incoming and outgoing domestic and international wires received across multi-channel communications utilizing multiple wire systems.
  • Process draw down and tax wires.
  • Perform OFAC and Fraud review.
  • Maintain adequate balances at Federal Reserve for transaction activity.
  • Perform wire callbacks according to client contract and bank policy.
  • Perform wire traces or inquiries as needed.
  • Maintain and update wire callback log.
  • End of day reconciliation.
  • Create billing setup/email notification within eWire for clients requiring special handling.
• Bookkeeping:
  • Transaction item processing exception:
    • Returns
    • Unposted items
    • Posted exceptions
    • Special handling items
    • Perform end of day close out
    • Chargebacks
    • Earns early notifications for large incoming chargeback items
  • General Ledger:
    • Reconciliation of departmental accounts
    • Review of balancing report to clear exception items
    • Review of outstanding items in GLs reconciled by accounting to clear exceptions
  • Report review:
    • Reg D exceptions
    • Account holds and appropriate documentation
    • ATM transaction reports
    • Invalid transfer accounts
    • Mobile Wallet enablement reports and initiate email notification with client
    • Remote capture review for transaction fraud
    • Stop payments for accuracy against documentation processed as well as type of stop
    • File maintenance to include monitoring employee account maintenance change
  • Adjustments:
    • Internal
      • Interest recalculations
      • IRA, CD, and HSA corrections
    • Clearing House
    • Federal Reserve
    • ATM
  • Miscellaneous:
    • Duplicate check item review
    • Print notices and CD interest checks for daily processing
    • Order cash for bank offices via Fedline
    • Daily review official checks (cashier’s checks) for appropriate signer limits
    • Process Deposit and Loan verifications
    • Assist Compliance with subpoenas
  • Dormant Account Processing:
    • Daily dormant account review and letter generation
    • Activate dormant accounts from proper authorization
  • Business eBanking:
    • ACH and check positive pay pre-scrub presentation to clients. Process items according to client instruction. Interface with Cash Management team.
  • International:
    • Order foreign currency through correspondent bank
    • Process foreign checks/drafts through correspondent bank
  • Analysis:
    • Analyze address changes based on CIF maintenance for appropriateness.
    • Gather and analyze Deposit Operations monthly metrics
    • On quarterly basis send reconcilement to the state.
    • File annual state tax withholding report.
  • Complete other duties as assigned.

ADDITIONAL RESPONSIBILITIES OR DETAILS

ESSENTIAL SKILLS, EDUCATION AND EXPERIENCE 

Deposit Operations Associate I

• High School diploma or equivalent.
• 0-2 years banking or similar experience.
• Strong computer skills: proficient in Excel and knowledgeable in Word.
• Good interpersonal skills which represent the Bank in a positive manner in dealing with clients and other team members.
• Ability to effectively communicate with the professionalism that is identified with Southern First Bank.
• Ability to adjust to change and willingness to be a team player.
• Maintain regular consistent and professional attendance, punctuality and personal appearance.

BENEFICIAL SKILLS, EDUCATION AND EXPERIENCE 

Deposit Operations Associate II

Additional requirements:

• 2-4 years banking or similar experience.
• 2 year degree preferred but not required.
• Subject matter expert within core position.
• Moderately cross trained in a minimum of 1 area listed below.
  • All of Lockbox
  • Bookkeeping 4 of 8 subsections
  • All of Analysis
  • All of Debit Card
  • IRS/US Government Compliance 3 of 7 subsections
  • State Compliance
  • ACH
  • Wires

Deposit Operations Associate III

Additional requirements:

• 3+ years banking or similar experience.
• 4 year degree preferred but not required.
• Subject matter expert in core position (see black bullet points above).
• Moderately cross trained in a minimum of 2 areas listed below (1 more in addition to Level II).
  • All of Lockbox
  • Bookkeeping 4 of 8 subsections
  • All of Analysis
  • All of Debit Card
  • IRS/US Government Compliance 3 of 7 subsections
  • State Compliance
  • ACH
  • Wires 

WORK CONDITIONS 

• This position must be able to sit for long periods of time as the position involves the majority of time spent at a computer.
• This position requires little to no travel. 

About Southern First Bank

At Southern First, we believe banking is about people, and we’re making a difference one client and one banker at a time. Rooted in service and family, our core values make up the foundation of our company and the way we do business. Those values include serving others, cherishing our family culture, competing with a passion for winning, celebrating our victories, and enjoying the journey along the way. Every day, our team proudly carries out our mission of impacting lives in the communities we serve. Headquartered in beautiful Greenville, SC, Southern First is locally owned and led with $2.6 billion in assets and 260 associates across eight growing Southeastern markets in three states. Our relationship-first approach to banking is backed by our commitment to investing in easy-to-use technology, giving our clients all of the tools they need to easily manage their finances whenever, wherever. If you are passionate about impacting lives in our community and building long-lasting client relationships, we’d love for you to join our team. Our purpose is to enable dreams, earn trust, and exceed expectations.

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