County National Bank (CNB) is an independent, locally-owned, community bank that is successful and growing whose mission is to "sustain its deep commitment to the community and its traditions of excellence in all aspects of banking, and provide outstanding clinet service and solid financial performance."
We invite you to share in our mission and vision as a community banker, making a difference in your community while experiencing excellent benefits and career opportunities.
CNB is looking for a qualified, motivated, and customer- and team-focused individual to join our team as a Loan Operations Assistant in Hillsdale, Michigan.
The Loan Operations Assistant is responsible for efficient and accurate boarding of new and renewed loans onto the Bank’s core system, and loan system maintenance. Ability to multi-task and remain organized is essential in this role. Additionally, a Loan Operations Assistant processes daily system reports, quotes loan payoffs, assist lenders and clients via telephone, and provides quality service to internal and external clients.
Reviews and verifies new loan, loan renewal and loan modification system file maintenance for accuracy.
Reviews and verifies all loan account file maintenance changes are accurate.
Reviews file maintenance reports for completion.
Work with lenders and processors to track all loans are sent to loan operations for retention.
Answer incoming phone calls and routes accordingly.
Quotes mortgage and consumer loan pay, as requested.
Issues loan numbers to lenders and processors as requested.
Perform monthly audit of mortgage reports, and/or committed loan documents.
Assist with scanning and committing loan documents into Director.
Research and resolution for returned mail.
Provides problem resolution as discovered or assigned by others.
Maintains and protects confidentiality of client information.
Maintains regular, on-time attendance.
Remains current in assigned training and continuing education for designation retention (online, video, in-house emails, telephone seminars, etc.)
Complies with all regulatory requirements including Bank Secrecy Act and all others specific to their position.
Performs other various duties as assigned.
CONTACT WITH OTHERS – INTERNAL
Communicates on a regular basis with lenders, processors, and front-line associates.
CONTACT WITH OTHERS – EXTERNAL
Communicates on a regular basis with clients through loan department phone workgroups.
Communicates with title companies about payoff quotes.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School diploma or equivalent.
Passion for providing a stellar client service experience to all clients (external and internal) and ability to instill this passion in others.
Excellent interpersonal skills (tactfulness, cooperation, courteousness and client friendliness) are necessary to represent the bank in a positive manner.
Positive and cooperative approach when working with others.
Excellent written communication skills with demonstrated ability to write clearly, concisely and effectively, with attention to detail for visually appealing output and accurately proofreading publications.
Excellent verbal communication skills with the demonstrated ability to effectively present information to clients and management.
Strong administrative skills with effectiveness in developing tasks and managing resources to achieve targets/goals.
Ability to multi-task while paying attention to details.
Ability to maintain confidentiality and handle sensitive information.
Knowledge of basic accounting procedures.
Ability to efficiently and accurately keyboard information, both computer and calculator.
Strong computer skills with a proficiency in MS Word, Excel and Outlook.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the work environment will include:
Works in a normal office environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:
Communicate effectively, both verbally (including via phone) and in writing.
Keyboard information (computer and calculator).
Answer incoming phone calls and transfer to appropriate individuals as necessary.
County National Bank is deeply committed to the communities we serve. Since 1934, we have grown to 13 full-service branches in four counties in south-central Michigan.
As a community bank, we work hard to be a valuable resource for small businesses and individuals alike. Our employees are dedicated to serving our customers, both as representatives of the bank and as members of the community. CNB encourages employees to participate in service organizations and local groups, to be more aware of the unique environment and needs of each customer. Decisions regarding the operation and services offered at CNB are all made locally.
In addition to our commitment to the community, CNB has a history of excellence in banking, consistently providing solid financial performance. With the help of experienced, knowledgeable management and board of directors, we continue to grow. Our dedication to local, excellent banking strengthens the areas in which we live and work and improves the quality of life for those in our community.