Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
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Job Description:
At EnerBank, the Relationship Team Administrator leads a team of relationship specialists to ensure quality customer service. The administrator typically manages six or more relationship specialists and may also service clients directly as needed.
EnerBank USA, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and other organizations (with networks of home improvement contractors) to develop customized white-label loan programs to help them increase their sales as well as attract and retain top dealers.
Primary Responsibilities
Provides coaching, instruction, and guidance to a team of relationship specialists
Understands client needs and identifies opportunities to improve and resolve client service issues
Coaches associates to identify expansion opportunities within existing relationships through daily interactions with clients
Assists relationship teams with resolving complex client issues
Completes administrative documents and processes for the department (e.g. ad hoc management reporting)
Monitors departmental compliance training
Performs general management duties, exercising usual authority concerning staffing, performance appraisals, promotions, and terminations
Facilitates new associate onboarding and training
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
Requirements
Bachelor's degree in Business, Communications, or related field and one (1) year of client-facing or related experience
Or Associate's degree and three (3) years of client-facing or related experience
Or High School Diploma or GED and five (5) years of client-facing or related experience
Preferences
Bachelor's degree
Skills and Competencies
Ability to solve complex customer problems
Excellent time management skills
Excellent verbal and written communication skills
Leads by example
Proficient in Microsoft Excel and Word
Self-motivated
Strong attention to detail
Strong interpersonal skills
Strong understanding of relationship management applications, bank operating systems, and programs
Strong work ethic and responds with a sense of urgency
Position Type
Full time
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
