At Amegy Bank, people and culture are at the heart of everything we do. Everyone counts isn't just a phrase. It is woven into all aspects of our organization. We know that to be successful in delivering the best to our clients, we must have a diverse and inclusive team with varied cultures, backgrounds, and experiences. Join our team of caring bankers who support the growth of businesses, families, and the communities we serve. Let us help you transform your career. Amegy Bank, here you grow.
We are looking for a seasoned Branch Service Manager to provide top notch customer service to our clients and customers at our Westlake / Austin financial center. This position reports directly to the Branch Manager. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!
Manage the branch/financial center service, operations, and sales functions to achieve the strategic goals of the branch/financial center in coordination with the Branch Manager
Perform the following tasks and/or regularly makes substantially weighted recommendation regarding interviewing, selecting, hiring, performance evaluations, advancement, and termination of employees
Conduct training and coaching to include mentoring employees
Provide leadership and training for the sale and referral of bank products and services
Resolve and respond to client service concerns, complex client complaints and questions
Direct the work of managed employees to include scheduling and setting hours
Maintain production or sales records for use in supervision and/or performance management of employees, appraises employee productivity and efficiency
Recommend promotions or other changes in employee status, handles employee complaints and grievances, disciplines employees, apportions the work and determines the approaches used by employees to do assigned tasks
Oversee compliance with adherence to safety and security protocols. Monitor and/or implement legal compliance measures, ensuring the branch/financial center is following all bank policies and procedures
Monitor and ensure compliance with policy and the company's risk appetite. Implement management procedures and operating practices and commits the branch/financial center in matters of significant financial impact
Approve teller transactions as needed
Prepare the branch/financial center for audits and works with audit staff to resolve any concerns identified
Provide sales leadership, through their own production, as well as the oversight of sales and services tasks. Work closely with key partners to achieve sales and service objectives and maintain operational integrity
Use their discretion to perform approvals and overrides within their authority
Be involved in planning long/short-term operational, sales, and customer experience goals
Investigate and research operational issues, loss, fraud and resolve complex and/or significant matters on behalf of the company
Represent the branch/financial center in handling complaints, arbitrating disputes, or resolving grievances
Process cash transactions and perform other customer service and sales duties within the branch/financial center as needed and use discretion to determine when to perform these additional functions
Perform other duties as assigned
High school diploma or equivalent
4+ years' experience in retail banking, sales, new accounts, loan processes, customer service or other directly related experience
Banking management and branch operation experience preferred
Considerable working knowledge of the banking industry, processes, procedures, regulation, and products
Proficient knowledge of lending processes and procedures
Strong customer service, relationship building, sales, and management skills
Experienced in handling and resolving various client concerns
Strong communication skills, both verbal and written
Excellent problem-solving and negotiation skills
Proficient knowledge of computer programs
Ability to set and maintain high quality work standards
Ability to deal effectively with people in various job capacities
Ability to lead a team
Hours of Work:
Days and hours of work are Monday through Friday; 8:45 a.m. to 5:15 p.m. and Saturday; 8:45 a.m. to 1:15 p.m.
This is a full-time position: 40.00 hours per week. Must be able to work a flexible schedule within the hours listed above, to include the ability to work Saturdays, when required.
At Amegy Bank, we strive to create value for our customers, communities, employees, and shareholders. As a member of our team, we recognize the essential role you will play in our success. Our benefit plans are designed to help protect the health and well-being of you and your families, while helping your grow in your career.
Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees
Employee Ambassador preferred banking products
Amegy Bank, a division of Zions Bancorporation (ZION), is listed on the S&P 500 & NASDAQ Financial 100 indices.
Zions Bancorporation, N.A. is one of the nation's premier financial services companies with annual net revenue of $2.9 billion in 2021 and more than $90 billion of total assets. Zions operates under local management teams and distinct brands in 11 western states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, Washington, and Wyoming. The Bank is a consistent recipient of national and state-wide customer survey awards in small and middle-market banking, as well as a leader in public finance advisory services and Small Business Administration lending, ranking as the tenth largest provider in the U.S. of the SBA’s Paycheck Protection Program loans. In addition, Zions is included in the S&P 500 and NASDAQ Financial 100 indices.