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Exception Item Processing Specialist
Additional Duties:Level IThis position is responsible for enhancing the customer experience through researching and resolvingcharge off and recoveries, refund requests, researching return data, and evaluating balance issuesthrough the following:* Collection of Foreign items.* Image, entry correction and balancing of deposit items.* Make and process NSF decisions, process customer correspondence.* Look up Bank of First Deposit for return items.* Process charged-off account recoveries, new start loans, chargebacks, refund requests, and nonposts.* Assist with ACH returns and customer research requests when needed.* Commercial cash FED ordering and monitoring of automated commercial

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