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IT Service Delivery Manager
Additional Duties:Manage IT Service Desk associates to ensure they respond to inbound calls and tickets in an efficient, courteous, and knowledgeable manner.Partner with IT Technical Support Manager to ensure software and hardware troubleshooting procedures are up to date.Oversee escalated troubleshooting tasks and works with team members on problem recognition, correlation and notification.Maintains and open line of communication regarding events and follow-ups.Proactively determine ways to improve support/service and reduce the number of inbound calls and low value support.Work with IT Service Desk associates with problem resolution and information gathering, determining needs and conducting research
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