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Position Summary: This position oversees the operations and customer experience of the Retail Banking network, which includes Branch Banking and Online Banking Channels. The role will support the head of sales and business development in the Retail Banking network and work across business lines to drive operational efficiency and a consistent customer experience for the enterprise. Essential Duties and Responsibilities: Customer Experience: Develop and evaluate processes for customer service and productivity improvements. Serve as a help desk to Branches regarding “know your customer” issues, compliance matters, and questionable transactions. Identify, measure, and monitor issu