Career Center

Overview

First National Bank of America is seeking customer focused candidates to work in our call center. We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful candidate will be goal-driven and thrive in a fast paced environment, contributing as a valued member of the team. You will work with a dedicated group of people committed to helping our customers. This means you will be handling many different situations that will require your great customer service skills.

At FNBA, we set out to be an exceptional bank and practice the culture, "Work hard, have fun and prosper." As a result, you'll find a positive work environment that is remarkable and unlike any other banking services company. If you want to be part of a great team, and grow with a company that believes in treating people right, please apply today!

Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.

Job Type: Full-Time

Location: On-site in our East Lansing, MI office

*Remote is not available

Responsibilities

Essential Functions & Responsibilities Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries.Resolve our loan customers' requests timely and professionally.Engage in outbound calls to provide exceptional service and follow up for our customers.

Create and maintain appropriate customer records.

Qualifications

Qualifications/Requirements

Active listening

Engaging communication over the phone and in writing

Ability to handle multiple priorities simultaneously and autonomously

Basic computer skills, including Microsoft Office, Outlook, and the internet

Exhibit strong detail orientation

Bilingual in English/Spanish desired but not required

The hours are 8:30 am-5:30 pm Monday through Friday.

Work Environment:Position will often be in a busy office environment. The ability to multitask and focus in this environment is essential.

Employee benefits

• Medical - Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental - Premiums as low as $0.00
• Vision - Low premium Plan
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America is an Equal Opportunity Employer.