Senior Client Service Associate (Lead Teller) - Richardson, TX
Location: Dallas, Texas
Internal Number: 10280_060981
At Amegy Bank, people and culture are at the heart of everything we do. Everyone counts isn't just a phrase. It is woven into all aspects of our organization. We know that to be successful in delivering the best to our clients, we must have a diverse and inclusive team with varied cultures, backgrounds, and experiences. Join our team of caring bankers who support the growth of businesses, families, and the communities we serve. Let us help you transform your career. Amegy Bank, here you grow.
We are looking for a seasoned Senior Client Service Associate (Lead Teller) to provide top notch customer service to our clients and customers at our Richardson financial center. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!
Ideal candidates will have the skills and experience necessary to:
Assist in mentoring and coaching. Review, monitor, and coordinate scheduling and workflow of Client Services Associates
Ensure Client Service Associates are in compliance with bank policies and procedures by observing daily work assignments
Ensure there is an appropriate cash supply, order currency shipments as needed, and verify money shipped to branch/financial center
Open and close vault daily, control cash in vault, and distribute daily cash to Client Service Associates
Assist Branch Service Manager/Branch Manager in the efficient daily operations of the branch/financial center
Deliver an exceptional customer experience while uncovering bank products or service needs to make appropriate referral opportunities
Explore, identify, and maximize cross-selling of bank products based on clients' needs
Review branch/financial center proof, Client Service Associates recap, and reporting
Resolve client concerns through direct personal action or referral to alternative branch or bank resources
Adhere to the bank's security policies while maintaining confidentiality of bank records and client information
Meet with Branch Service Manager and/or Branch Manager daily to discuss progress in reaching individual and branch goals
Perform other duties as assigned
High school diploma or equivalent
3+ years' experience in banking, cashiering, cash handling, balancing, customer service, or other directly related experience
Prior Teller experience preferred
Advanced knowledge of math, cashiering, balancing, debits, credits, bank products and/or banking
Must have solid balancing and customer service skills
Ability to cross-sell bank products based on client's needs
Strong attention to detail and time management
Proficient in advanced computer skills
Prior supervisory or management experience a plus
Hours of Work:
Days and hours of work are Monday through Friday; 8:30 a.m. to 5:30 p.m. and Saturday; 8:30 a.m. to 1:30 p.m.
This is a full-time position: 40.00 hours per week. Must be able to work a flexible schedule within the hours listed above.
At Amegy Bank, we strive to create value for our customers, communities, employees, and shareholders. As a member of our team, we recognize the essential role you will play in our success. Our benefit plans are designed to help protect the health and well-being of you and your families, while helping you grow in your career.
Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees
Employee Ambassador preferred banking products
Amegy Bank, a division of Zions Bancorporation (ZION), is listed on the S&P 500 & NASDAQ Financial 100 indices.
Zions Bancorporation, N.A. is one of the nation's premier financial services companies with annual net revenue of $2.9 billion in 2021 and more than $90 billion of total assets. Zions operates under local management teams and distinct brands in 11 western states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, Washington, and Wyoming. The Bank is a consistent recipient of national and state-wide customer survey awards in small and middle-market banking, as well as a leader in public finance advisory services and Small Business Administration lending, ranking as the tenth largest provider in the U.S. of the SBA’s Paycheck Protection Program loans. In addition, Zions is included in the S&P 500 and NASDAQ Financial 100 indices.