ACH Specialist (hybrid work schedule) - Phoenix, Arizona
Location: Phoenix, Arizona
Internal Number: 10280_061142
At National Bank of Arizona, we're a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. National Bank of Arizona was founded on the premise of building local relationships, we pride ourselves on providing our clients, shareholders and each other the best possible tools, resources and opportunities. Our workplace culture is based on inclusivity and collaboration, so we can give our customers as well as our employees the best possible environment to thrive. More than 35 years later, our approach hasn't changed. At NBAZ, the possibilities are endless - come for the job, stay for a career.
We are currently accepting applications for an ACH Specialist in Phoenix, Arizona. This position will be a hybrid schedule Monday-Friday 7:30 am-4:00 pm
The ideal candidate for this position will have the skills and experience necessary to:
Perform functions related to ACH transactions.
Lead team members by example and answer questions when help is needed.
Be responsible for direct priority escalations and the handling of inquiries and issues escalated to the department.
Assist the ACH Manager with policy and procedure changes and enhancements.
Ensure proper back-up coverage is in place for all tasks in department to ensure they are completed timely and accurately each day.
Assist in day-to-day function of department, workflow management, and process improvement and efficiency initiatives.
SLA and metrics tracking.
Coordinate implementation of project plans to ensure compliance with overall strategic plans, goals and unit objectives, as well as maintenance of optimal operating efficiency within the department.
Be responsible for daily Automated Clearing House origination procedures, including processing files from clients and internal systems, returns, reversals, rejects, death notification entries, and reclamations.
Maintain required reports and logs.
Recognize and resolve technical problems with equipment and software for department and clients.
Perform reconciliation of settlement and work-in-progress accounts.
Train new and existing team members.
Perform other duties as assigned.
Requires High School diploma or equivalent and 3 years of experience with accounting, balancing, banking, electronic payment processing, ACH systems, or other directly related experience.
A combination of education and experience may meet job requirements.
Expert knowledge of accounting, balancing, Clearing House procedures, banking, electronic payment processing, or other directly related.
Must have excellent research, customer service, and communication skills, both verbal and written.
Ability to meet deadlines, recognize and resolve complex problems without assistance.
Advanced understanding of the different departments and roles of business partners.
Expert working knowledge of ACH systems.
Ability to assist with updating Standard Operating Procedures.
Excellent analysis and critical thinking skills.
Advanced PC skills. AAP Certified / PEP+ Expert is a plus.
Ability to train and mentor team members.
Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
Zions Bancorporation, N.A. is one of the nation's premier financial services companies with annual net revenue of $2.9 billion in 2021 and more than $90 billion of total assets. Zions operates under local management teams and distinct brands in 11 western states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, Washington, and Wyoming. The Bank is a consistent recipient of national and state-wide customer survey awards in small and middle-market banking, as well as a leader in public finance advisory services and Small Business Administration lending, ranking as the tenth largest provider in the U.S. of the SBA’s Paycheck Protection Program loans. In addition, Zions is included in the S&P 500 and NASDAQ Financial 100 indices.