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F&M Bank

Timberville, Virginia

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Security National Bank

West Des Moines, Iowa

Simmons Bank

Fort Worth, Texas

Florence Bank

Florence, Massachusetts

BofA Securities, Inc.

New York, New York

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Citizens Community Bank

Mascoutah, Illinois

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Iowa State Bank

Algona, Iowa

BofA Securities, Inc.

New York, New York

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Wells Fargo

Minneapolis , Minnesota

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Cape Cod 5

Hyannis, Massachusetts

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Cape Cod 5

Hyannis, Massachusetts

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Farmers State Bank

Mason City, Iowa

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Farmers State Bank

Clear Lake, Iowa

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Farmers State Bank

St. Ansgar, Iowa

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TruBank

West Des Moines, Iowa

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TruBank

Indianola, Iowa

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Iowa Bankers Association

Johnston, Iowa

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Oregon Coast Bank

Newport, Oregon

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TruBank

Des Moines -South, Iowa

Harford Bank

Aberdeen, Maryland

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Robert Half Executive Search on Behalf of Confidential Client

Muncie, Indiana

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The Citizens Bank of Philadelphia

Biloxi, Mississippi

FVCbank

Fairfax, Virginia

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IT Service Delivery and Solutions Manager
Additional DutiesExecute the Service Desk strategy, which includes providing best-in-class service delivery through strategic planning, proactive communication and continued upskilling of talent.Management of implementing and maintaining technology services supporting all endpoint devices and service delivery processes relating to the enterprise.Implement a culture of continuous improvement. Evaluate service delivery for refinement and optimization opportunities. Critical dependencies will be establishing partnerships with managers of the Technology and Business Systems teams to evaluate end-to-end processes.Develop and monitor Service Level dashboards within ServiceNow to identify trends, training gaps, and enterprise


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