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Additional DutiesExecute the Service Desk strategy, which includes providing best-in-class service delivery through strategic planning, proactive communication and continued upskilling of talent.Management of implementing and maintaining technology services supporting all endpoint devices and service delivery processes relating to the enterprise.Implement a culture of continuous improvement. Evaluate service delivery for refinement and optimization opportunities. Critical dependencies will be establishing partnerships with managers of the Technology and Business Systems teams to evaluate end-to-end processes.Develop and monitor Service Level dashboards within ServiceNow to identify trends, training gaps, and enterprise