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Middlesex Savings Bank Logo
Middlesex Savings Bank

Hudson, Massachusetts

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Confidential

Los Angeles County , California

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QCR Holdings, Inc.

Davenport, Iowa

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QCR Holdings, Inc.

Davenport, Iowa

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County National Bank

Hillsdale, Michigan

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QCR Holdings, Inc.

Moline, Illinois

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BofA Securities, Inc.

New York, New York

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County National Bank

Hillsdale, Michigan

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QCR Holdings, Inc.

Ankeny, Iowa

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UniBank

Whitinsville, Massachusetts

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Blue Ridge Bank

Richmond, Virginia

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The National Bank of Indianapolis

Indianapolis, Indiana

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LifeStore Bank and Insurance

West Jefferson, North Carolina

BSV

Carson, Virginia

QCR Holdings, Inc.

Des Moines, Iowa

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Iowa Bankers Mortgage Corporation

Johnston, Iowa

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Iowa Bankers Association

Johnston, Iowa

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Senior IT Service Desk Specialist
Additional Duties:Respond to inbound technical calls and service desk tickets in an efficient, courteous, and knowledgeable manner.Oversee escalated troubleshooting task and work with Service Desk Specialist and management on problem recognition, correlation and provides regular updates on issues through resolution.Serve as escalation support for both Service Desk Specialists and Technicians, also serving as a resource to other associates in department.Ensure that all calls taken have been resolved and serve as a final point of escalation for teammate issues, ensuring troubleshooting has been done, and teammates have been contacted.Proactively determine ways to improve support/service and redu


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