Purpose: Answer phone calls from West Bank Customers and staff members to assist them with any questions or issues that they have on their accounts. Develop strong relationships with customers ultimately having a positive impact on customer retention. Send and receive international and domestic wires. Essential Duties & Responsibilities: Customer Service: As one of the Bank’s primary contacts with its customers, consistently provide a professional service experience for each inbound or outbound customer call. Greet the customer in a polite and courteous manner. Strive to meet and exceed their expectations. Assist customers with bal
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