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POSITION SUMMARY: Reviews and analyzes basic and complex issues surrounding the systems and processes of the Bank’s business units. Works with end users, vendors, and IT from discovery to delivery; defining scope and objectives, document requirements and formulate technology initiatives, with a focus on customer experience. Acts as an administrator for specified core applications, customer facing applications and digital banking. Works independently under the supervision of the VP/Business Applications Manager. PRINCIPAL RESPONSIBILITIES: • Collaborates with business lines to define technology strategies, document requirements, scope and analyze enhancements and derive test cases. Facilitates communication between business lines and IT. • Engages with