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Quality Control Specialist - Retail Banking
Duties and ResponsibilitiesDisplay ownership and ensure timely response and resolutions of issues.Provide phone, chat and email for Service Center Managers regarding regulatory and procedural policies.Assist with review Trust, Estate and Power of Attorney Documentation.Help trouble shoot system issues.Assist with review of medallion Guarantee DocumentationProvide IRA documentation supportReview quarterly cash audits information for assigned areas for the quarterly audit.Review audits for accuracy and correct processesAssist with the opening and closing of branches.Assist Service Centers in placing cash orders and completing daily balancing functions


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