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OverviewThis position is a key role focused on providing exceptional service through various communication channels, including phone, email, and chat. The Senior CSR is expected to be highly proficient in processing transactions, resolving problems, aid in the resolution of complicated customer complaints, understanding and explaining all bank products and services, identifying customer needs and recommending appropriate solutions.Responsibilities Identify, support and resolve the service needs of both internal and external customers in a fast-paced environment that requires accuracy, multi-tasking and effective listening and communication skills. Leads by example acting as an active part of the team. Performs limited functions of a su