Details
Posted: 11-Jan-22
Location: Northbrook, Illinois
Type: Full Time
Required Education: 4 Year Degree
Categories:
Bank Service Provider
Business Development
BASIC FUNCTION
Serves as a proactive member of the Private Banking Group by being the initial service contact for new and existing clients. Provides friendly, professional services to Bank clients by conducting appropriate transactions and relevant trouble shooting. Effectively manages existing Private Banking book of business to support the retention and growth of profitable client relationships. Develops existing client relationships by educating clients about the features and benefits of the Bank’s consumer and business products; understands the respective needs of clients and prospects. Provides banking guidance and solutions to new and existing clients.
ESSENTIAL DUTIES
- Client Development
- Proactively deepens customer relationships by assessing client situations and meeting their needs by offering additional products and services and providing guidance to meet objectives
- Identifies opportunities to refer clients to other areas of the Bank
- Successfully onboards new clients by cross-selling entire suite of products such as Online and Mobile Banking, etc.
- On a regular basis, follow up with clients to proactively meet their needs and perform client review annually
- Assist in preparing client proposals and coordinate approval process, if needed
- Follow established guidelines on pricing and service offerings
- Assists in marketing and event coordination
2. Client Service and Maintenance
- Open new personal and business accounts
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- Perform maintenance on accounts including, but not limited to, name and address changes, account renewals, signer and beneficiary updates, etc.
- Assist clients with transactional needs including, but not limited to, wires, internal transfers, ACHs, fee reimbursements, etc.
- Resolve client issues in a tactful and professional manner
- Assist with clients’ consumer loan applications by gathering required information and preparing loan package for underwriter
- Review overdrafts and assist management in sound decisions
- Coordinate non-posts and miscellaneous transaction issues
- Assist in any other client services that may arise including support for other Bank departments as required
- Coordinate service fee adjustments and exception pricing requests
- Commitment to providing clients a concierge banking experience
3. Customer Relationship Management (CRM) - Updates and Reporting
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- Maintain CRM Pipeline for PBG including CD retention and client cash flows into the bank
- Review/create various daily, monthly, and periodic reports and escalate action items to manager
4. Perform additional duties such as
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- Attend monthly meetings
- Support TM/PBG Department in any capacity necessary
- Remains up to date in relevant technology and systems
NONESSENTIAL DUTIES
KNOWLEDGE, SKILLS & ABILITIES
- Maintain friendliness and professionalism through the proper use of tact & diplomacy when dealing with clients at all times
- Enjoy working with clients that often have high expectations
- Excellent verbal and written communication skills, both in person and via telephone
- Strong level of accuracy and detail oriented
- Ability to be flexible and to multi-task on a regular basis
- Strong knowledge of bank deposit products & regulations
- Good problem-solving skills
- Must be able to maintain the utmost confidentiality
- Participate in educational opportunities to advance advisory skills
- Willing to handle periodic client issues outside of regular banking hours
- Knowledge of the interest rate forecasts, security, and other economic markets/financial news
- Responsible for maintaining the knowledge of all consumer and business banking product features and benefits including, but not limited to, demand deposits, savings, certificates of deposits, IRAs, Online and Mobile Banking, Home Equity Lines of Credit, and other Consumer Lending products offered by the Private Banking Group
- Understand the titling and structuring of various types of accounts
- Understand FDIC insurance and how the clients’ titling and account type impact their insurance limits
- Ability to work with other departments to deliver products to clients
TRAINING & EXPERIENCE
- Bachelor’s degree in Business, Economics or equivalent related experience
- Advanced level of proficiency in Microsoft Office including Excel
- Minimum 5 years previous banking experience
- Additional training/education helpful
- Experience with Fiserv application helpful
