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First National Bank of America is a community bank with a nationwide reach. Headquartered in East Lansing, MI with branch locations in Traverse City, MI and Grand Rapids, MI, we strive to provide products and services that appeal to customers in all 50 states. As a Customer Service Specialist in our Traverse City branch, you will be responsible for creating an exceptional experience for our customers. Your ability to communicate efficiently and effectively will be crucial to your success and the success of our clients. At FNBA, we set out to be an exceptional bank and practice the culture, "Work hard, have fun and prosper". As a result, you'll find a positive work environment that is remarkable and unlike any other banking services company.

A successful Customer Service Specialist will be able to combine accuracy and follow-through, have an optimistic outlook, enthusiastic personality and be able to adapt to changes in pace of work. If you enjoy working with people, are up for new challenges and like to build rapport with customers, we welcome you to apply to join the First National family!

Hours: Monday-Friday 8:00-5:00, no nights or weekends.

• Being resourceful in finding solutions to meet our customers' needs.
• Opening, closing and maintaining retail and commercial deposit accounts.
• Processing monetary transactions for customers while maintaining excellent balancing records.
• Assisting with branch operational tasks while maintaining knowledge of security procedures and bank policies.
• Answering incoming calls from customers, assisting them with inquiries or transferring to other departments as needed.
• Engage in outbound calls to provide exceptional service and follow up to our customers.
• Other duties as needed

• Ability to multitask, self-organize, and self-monitor follow up
• Exhibit strong sense of detail
• Professional writing and communication skills
• Previous banking experience not required but preferred
• Computer skills including Microsoft Office Outlook

Employee benefits

• Medical - Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental - Premiums as low as $0.00
• Vision - Low premium Plan
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Hours: Monday-Friday 8:00-5:00, no nights or weekends.

Job Type: Full-time

Location: Traverse City, MI

Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America is an Equal Opportunity Employer.