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Walpole Co-operative Bank

Walpole, Massachusetts

Walpole Co-operative Bank

Walpole, Massachusetts

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Senior Customer Service Specialist
Summary: The Senior Customer Service Specialist’s primary responsibility is to set an example to others by providing superior service and support to the Bank’s commercial and consumer customers and assist with application for auxiliary treasury service products, such as ACH, RDC, MDC, Wire Transfers, Positive Pay (check and ACH), and Bill Pay.  Coordination and collaboration with the service team to ensure customer phone calls, emails, and in person request are processed in a timely manner.  Set a positive tone and sense of urgency to resolve customer issues by diving deeper into and problems and communicate possible solutions to manager.  May ask to train others. Essential Duties & Responsibilities Perform assigned duties in accorda


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