Summary: Serves as a point of contact for customer experience-related activity for the branch, including teller transactions as well as proactive sales and service, for personal and business customers.
MAJOR DUTIES & RESPONSIBILITIES: • Receive checks and cash for deposit to accounts, verify amounts, examine checks for proper endorsement, and enter deposits into computer records • Cash checks and process withdrawals after verification of signatures and balances • Receive, verify, and enter loan and other payments • Provide a complete range of customer services, including opening, maintaining, and closing accounts • Count, check, package, and order coins and currency • Balance cash drawer at the end of the shift/day • Balance and audit the vault/cash dispenser Relationship Building: o Drives branch growth through outbound prospecting and community engagement. o Consults with and advises customers about all bank products and services. o Uncovers needs for personal and business deposit accounts and loans after thorough needs-based consultation. o Interviews and gathers customer information, opens new deposit accounts. o Interviews, approves, negotiates and closes overdraft protection, personal loans/lines of credit, home equity loans, and small business loans. o Conducts account relationship reviews through appointment setting. o Creates an enhanced customer experience with an “all-in-one” approach to relationship building. Electronic Banking: o Makes recommendations for personal and business electronic products, enrolling both personal and business customers o Demonstrates, onboards, and supports e-banking customers (ACH, wires, bill pay, mobile deposit, mobile banking, personal finance, remote deposit capture.) o Assists customer with self-service devices, whether in-person or remotely in a virtual capacity. o Other duties as assigned.
EDUCATION, EXPERIENCE & REQUIREMENTS: • Bachelor’s or Associate’s Degree in finance field preferred or related experience • Successful completion of in-house training program • Experience in a banking/lending environment preferred PHYSICAL & MENTAL DEMANDS: • Stand, walk, sit, stoop, reach with hands or arms, occasionally move up to 25 pounds, and use hands to finger, handle, or feel objects, tools, or controls • Talk, hear, write, read, type, understand technical manuals, manipulate numbers, and communicate effectively in person, on the phone, and via letter/e-mail • Effectively organize, prioritize, and complete work assignments, and deal with frequent and/or multiple interruptions • Learn duties/tasks in a reasonable amount of time • Perceive clearly at both close and long range, and possess adequate peripheral vision, depth perception, color distinction, and focusing ability
Additional Salary Information: In this position, you are eligible for an annual incentive bonus and merit increase based upon bank and personal performance. Annual incentive is finalized at the end of the fiscal year (December 31) and typically paid in January/February of the next year. Your annual incentive is based upon the organization’s goal for ROA (Return On Assets), and Individual Performance. Incentive bonus pays depending upon goal attainment. Merit increases, if awarded, are implemented at the start of each new calendar year. Your eligibility for incentive bonus will be pro-rated based on your start date in this role. This position also offers a full benefits package that gives you the choice of two medical plans, dental, vision, life insurance, short- and long-term disability, paid time off, and a 401k profit sharing plan. If medical, dental and vision coverage are waived, we currently pay $250 per pay to opt out of the plans. PTO is offered.
Internal Number: 13
About Superior National Bank
Superior National Bank approaches every day with the philosophy that we “Grow Your Future.” Our employees are instrumental in helping us achieve that goal. Thank you for your interest in joining our team!
Our Vision: Growth through a culture of innovation, while maintaining our primary values of customer first and employee pride.
Mission: To provide a Superior Experience Every Time.
Customer First – Drives Every Decision
Caring About People – The Heart of All We Do
Innovative Thinking – Encouraging Ideas and Creative Solutions
Teamwork – Everyone and Every Voice Matters
Integrity – Do the Right Thing
As an organization, we value the efforts of our employees as they strengthen our pillars of trust through the great work that they do. Each member of our team plays an integral role in supporting the overall success of the organization. We try to create a work environment that supports employee development and engagement, staffing our locations with honest, hard-working people who truly care about one another and their customers and our community. If this describes a culture that appeals to you, we invite you to apply to join our team!