Nelnet is a student loan servicer that's grown into a fiber internet pioneer, real estate investor, and software provider. But that's just the beginning. With 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
The Office Manager/Executive Administrative position works within a professional office environment and is responsible for the overall general office management for the Draper, Utah office and provides direct administrative support to President/CEO and other bank officers as needed.
1. Work with the building site manager on various building issues/projects as needed. 2. Under the direction of the Physical Security Officer manage all security badge responsibilities and access including Nelnet associates, temps, contractors and visitors for the office space as outlined in the Nelnet Bank Physical Security Policy. 3. Host and support all needed logistics as outside guests/visitors prepare to come to the Draper site for whatever purpose. 4. Greet guest/visitors and represent the Bank values in all interactions. Help make the space clean, beautiful and welcoming. Manage an incoming phone line and all inbound/outbound mail activity for the office. 5. Build a rapport with bank board members and manage all preparation and logistics related to board materials and board events. 6. Support the bank’s regulatory examinations with logistics and document management. 7. Maintain an effective online library that stores and allows easy retrieval of all critical bank documents. 8. Support the scheduling of meeting rooms and coordinate logistics as needed by bank officers. 9. Provide charitable contribution and community grant analysis and administration. 10. Advocate for community engagement through charitable event planning and service hour tracking and administration. 11. Plan and support employee engagement activities that create a culture aligning with the company and bank’s core values. 12. Coordinate with vendors regarding office equipment repairs and maintenance as needed. 13. Coordinate seating charts, office remodeling, move requests and space planning. Support the new hire process. Maintain the bank’s organizational chart. 14. Coordinate the ordering/management of office products or services. Both consumable and non-consumable. 15. Maintain office physical asset inventory. 16. Maintain a clean, organized, professional and safe workspace for all Nelnet Associates. 17. Assist with scanning and uploading invoices into the AP system, if needed. 18. Prepare, support, and edit powerpoint presentations and reports as needed by management. 19. Support expense report production and travel logistics as needed for bank officers. 20. Support calendaring and time management of President/CEO. 21. Assist in achieving bank and departmental goals. 22. Work on special projects as needed.
EDUCATION: Bachelor’s degree preferred in business or related field with ability to substitute directly related experience.
EXPERIENCE: 5+ years of experience in office management, project management, and/or executive administrative field or related area. Related experience includes working with vendors, building engineers, purchasing, board/executive support. Experience in a fast-paced, rapidly evolving and growing environment
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: 1. Excellent Interpersonal Relationships 2. Service Excellence 3. Flexibility & Adaptability 4. Oral communications 5. Written communications 6. Accuracy/Attention to Detail 7. Managing Multiple Priorities 8. Office Administration and Organization 9. Self-motivated and ability to work independently with minimum supervision 10. Strong work ethic and ability to work under pressure with deadlines 11. Experience working with all levels of management 12. Ability to identify and execute process improvements and demonstrates an innovative attitude 13. Experience with MS Office/Excel/PowerPoint/Outlook 14. Experience with or ability to quickly learn systems such as Board Vantage, Workday, and Fiserv applications. Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Corporate Recruiting.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or firstname.lastname@example.org.
Nelnet is a Drug Free and Tobacco Free Workplace.
Internal Number: R11496
About Nelnet Bank
Building from our decades of success as a leading servicer and underwriter of student loans, Nelnet Bank will allow us to serve our customers through a broader lens. Our highly experienced management team has plans to establish quality products and experiences for our online customers, while actively supporting our new Utah home. We look forward to bringing consumers new options for private student loans – for higher education and for families seeking private and faith-based K-12 education – as well as student loan refinancing, commercial and retail CDs, and other deposit accounts.