Loan Operations Specialist is responsible for the efficient and effective support of the lending operations throughout M&F Bank. Responsible for the daily workflow within the department, which may include creation, review, or servicing of loan accounts. Provide outstanding customer service by resolving any problems, issues or questions, both verbally and in writing to ensure customer satisfaction. Maintain productive relationships with all lending units throughout M&F. Ensure compliance with bank policies, federal, and state rules and regulations.
(Associate may have a primary focus for origination or servicing)
Analyze incoming loan files for compliance with bank policies, procedures, and applicable laws or regulations
Create loan documentation for new loans, renewals, modifications, or servicing requests; review loan documentation created by others
Onboard loans to core system or perform maintenance to existing accounts; review onboarding or maintenance completed by others
Review and/or approve periodic reports, including daily reconcilement of GL accounts
Provide outstanding customer service for internal and external inquiries, including payoff quotes and loan research
Maintain the loan documentation exception report and engage with internal and/or external partners to assist in clearing documentation exceptions
Review and approve pre-closing documentation, including governance documents, insurance, title commitments, and settlement statements
Engage legal counsel and partner with counsel on attorney involved transactions
Serve as a subject matter expert for documentation and perfection of credit approval
File UCC liens with county or state government agencies
Prepare loan and customer files for imaging
Scan/upload and index loan and customer file documents to core storage system in a timely manner ensuring readability and indexing accuracy
Perform ongoing collateral monitoring/file maintenance, as needed, including annual reviews of real estate collateral for past due taxes and filing UCC continuations during the life of a loan
Track hazard and flood insurance policies for properties held as collateral for loans and work with internal and/or external partners to ensure that no lapses in coverage occur; force place insurance as needed
Adhere specifically to all corporate policies and procedures
Employee must adhere to Bank Secrecy Act/Anti-Money Laundering/OFAC and Customer Identification Policy and procedures at all times.
Maintain knowledge of the Banks services to take advantage of opportunities for cross selling
Perform other duties as assigned
Education/Knowledge: Associates degree or equivalent is required. Bachelor’s degree is preferred. Working knowledge of commercial loan processing, procedures, and due diligence. Knowledge of FISERV and Compliance One is desired.
Experience: One to two years of experience in banking loan operations is required. Experience in commercial loan documentation. Experience in supporting senior management is also preferred. Lending experience in banking or financial services is a plus.
Internal Number: 7881
About M&F Bank
Mechanics and Farmers Bank was born from a need for opportunity. At the turn of the 20th century, African Americans were navigating tremendous obstacles in the fight to participate in the economy. For African Americans, there were few opportunities to obtain financing for their business ventures or homes. There were equally few options to safely place money on deposit and earn interest with established banking institutions, so, the black community created their own.
M&F, a state-chartered commercial bank, was organized in 1907 under the authority of a charter issued by the Legislature of the State of North Carolina. The founders had a dream for their community. The nine businessmen — the pioneers — who became the original incorporators of the bank were successful and active community builders, and by the time M&F was chartered most of them had been involved in the establishment of numerous other institutions and organizations that formed the nucleus of a thriving business and residential district in Durham, anchored by what became known as Black Wall Street. These men were R. B. Fitzgerald, J. A. Dodson, J. R. Hawkins, John Merrick, Aaron M. Moore, W.G. Pearson, James E. Shepard, ...G. W. Stephens, and Stanford L. Warren.
The Bank’s mission is a commitment to promoting personal and community development and we remain true to these values. Helping individuals, businesses, and community institutions grown and develop are the philosophical tenets that inform our decisions and guide our actions.