Image, entry correction and balancing of deposit items.
Make and process NSF decisions; process customer correspondence.
Look up Bank of First Deposit for return items.
Process charged-off account recoveries, new start loans, chargebacks, refund requests, and non-posts.
Assist with ACH returns and customer research requests when needed.
Education and Training
Requires High School diploma.
Requires 1 or more years of related banking or accounting experience. Will consider extensive client service or operations backgrounds. Two or more years banking experience in a research oriented position with potential customer impact is ideal.
Must be proficient in MS Office applications, particularly MS Excel.
Strong oral and written communication skills
Strong listening and phone skills
Extensive understanding of bank accounting and ability to perform higher math functions is required.
Take more than normal care to prevent loss to the Bank.
Maintain confidentiality of customer and Bank information
Perform duties and make decisions under frequent time pressures
Own Customer Issues Start-to-Finish
Must be able to use department policies and procedures to prioritize resolution of open items.
Must also be able to look beyond the obvious to resolve more difficult exception items.
Demonstrate critical thinking skills and problem solving skills and ability to deliver results under urgent circumstances (when necessary) are a must.
Must be able to follow a defined process to complete the daily work and make suggestions to improve the process, as necessary.
Be courteous and professional, build lasting relationships, exceed expectations, do the right thing
EOE of Minorities/Females/Veterans/Disability
Internal Number: EXCEP02844
As of June 30, 2019, First Busey Corporation (Nasdaq: BUSE) was a $9.61 billion financial holding company headquartered in Champaign, Illinois.
Busey Bank, a wholly-owned bank subsidiary with total assets of $7.66 billion as of June 30, 2019, is headquartered in Champaign, Illinois and has 44 banking centers serving Illinois, 13 banking centers in the St. Louis, Missouri metropolitan area, five banking centers serving southwest Florida and a banking center in Indianapolis, Indiana. Through the Busey Wealth Management division, the Company provides asset management, investment and fiduciary services to individuals, businesses and foundations. As of June 30, 2019, assets under care were approximately $7.47 billion. Busey Bank owns a retail payment processing subsidiary, FirsTech, Inc., which processes approximately 28 million transactions per year using online bill payment, lockbox processing and walk-in payments at its 4,000 agent locations in 43 states. More information about FirsTech, Inc. can be found at firstechpayments.com.
Busey Bank was named among Forbes' 2019 Best-In-State Banks—one of five in Illinois and 173 from across the country, equivalent to 2.8% of all banks. ...Best-In-State Banks are awarded for exceptional customer experiences as determined by a survey sample of 25,000+ banking customers who rated banks on trust, terms and conditions, branch services, digital services and financial advice.
TheBANK of Edwardsville, a wholly-owned bank subsidiary of the Company with total assets of $1.95 billion as of June 30, 2019, is headquartered in Edwardsville, Illinois and has 19 banking centers. Through TheBANK of Edwardsville Wealth Management division, the Company provides asset management, investment and fiduciary services to individuals, businesses and foundations. As of June 30, 2019, assets under care were approximately $1.50 billion.
For more information about us, visit busey.com and 4thebank.com.