Monday-Friday 8:30am-5:00pm, Saturday rotation 8:45am-12:00pm. Hour may vary.
Identify customer and non-customer financial needs, selling all appropriate products and services.
Service customer accounts as needed and proactively communicate with customers to ensure financial needs are met.
Complete any other service center-specific responsibilities as determined by the Area Manager.
Responsible for overall Service Center operational performance and results; assist with the development of goals and plans of action consistent with service center objectives and in partnership with the Area Manager.
Responsible for monthly and quarterly service center audits, including the quarterly Service Center scorecard.
Coordinate staffing plans and personnel needs with their respective Area manager
Seeking new business from customers and prospects by completing outside business calls weekly within the community/branch market.
Developing and supporting a strong needs-based sales environment by modeling the right behaviors, conducting sales meetings, and individual coaching sessions with behavioral action plans.
Supervise, evaluate, inform and provide direction to all service center associates.
Education and Training
Requires 3-5 years of banking or management experience at a financial institution or related business field.
Previous sales experience preferred.
Pursuant to the Secure and Fair Enforcement for Mortgage Licensing Act ("SAFE Act"), all Service Center Managers (if lending) are required to maintain current registration with the Nationwide Mortgage Licensing System & Registry ("NMLS"). If such registration is not active as of the hire date, the Service Center Manager must immediately attain active registration upon employment. Service Cenetr Managers who fail to maintain an active and current registration will be unable to lend and may be subject to disciplinary action, up to and including termination of employment.
Requires knowledge of Microsoft Office.
Strong sales and customer service skills
Strong oral and written communication skills
Make independent decisions regarding service center operations for which there are not always precedents
Analyze and solve problems that are of a complex nature
Take reasonable care to prevent loss to the organization
Perform duties under frequent time pressures
EOE of Minorities/Females/Veterans/Disability
Internal Number: SERVI02513
As of June 30, 2019, First Busey Corporation (Nasdaq: BUSE) was a $9.61 billion financial holding company headquartered in Champaign, Illinois.
Busey Bank, a wholly-owned bank subsidiary with total assets of $7.66 billion as of June 30, 2019, is headquartered in Champaign, Illinois and has 44 banking centers serving Illinois, 13 banking centers in the St. Louis, Missouri metropolitan area, five banking centers serving southwest Florida and a banking center in Indianapolis, Indiana. Through the Busey Wealth Management division, the Company provides asset management, investment and fiduciary services to individuals, businesses and foundations. As of June 30, 2019, assets under care were approximately $7.47 billion. Busey Bank owns a retail payment processing subsidiary, FirsTech, Inc., which processes approximately 28 million transactions per year using online bill payment, lockbox processing and walk-in payments at its 4,000 agent locations in 43 states. More information about FirsTech, Inc. can be found at firstechpayments.com.
Busey Bank was named among Forbes' 2019 Best-In-State Banks—one of five in Illinois and 173 from across the country, equivalent to 2.8% of all banks. ...Best-In-State Banks are awarded for exceptional customer experiences as determined by a survey sample of 25,000+ banking customers who rated banks on trust, terms and conditions, branch services, digital services and financial advice.
TheBANK of Edwardsville, a wholly-owned bank subsidiary of the Company with total assets of $1.95 billion as of June 30, 2019, is headquartered in Edwardsville, Illinois and has 19 banking centers. Through TheBANK of Edwardsville Wealth Management division, the Company provides asset management, investment and fiduciary services to individuals, businesses and foundations. As of June 30, 2019, assets under care were approximately $1.50 billion.
For more information about us, visit busey.com and 4thebank.com.