The Relationship Banker is actively engaged and participates in all sales/service activities to achieve desired results in deposit and customer relationship growth and retention.
Perform accurate transaction processing within established guidelines, policies and procedures for all customer transactions
Protect the bank’s assets by adhering to all security, confidentiality and compliance polices
Maintain a professional decorum and the highest of standards in the delivery of quality customer service
Actively engage in the sales routines and methodologies to deepen/widen customer relationships while becoming a needs based solution provider
Maintain acceptable cash balancing records.
Opens new accounts, as well as maintenance of existing accounts in an efficient and accurate manner
Accepts and processes consumer loan applications and prepares loan documentation for approved loans
Strong working knowledge of all bank products and services in order to effectively sell, as well as cross sell when appropriate
Responds quickly to customer’s questions/concerns and resolves all issues appropriately
Ability to appropriately interview customers to determine their needs and offer solutions
Participate in sales/leadership activities within the branch
Assist with branch operational duties
Responsible for shipping and receiving of cash shipments; maintain branch cash controls
Creates and maintains a courteous and professional relationship within the corporation, as well as the customers that we service, while maintaining timely daily attendance
Other duties as assigned
1-2 years Teller experience
Strong customer service skills
Excellent interpersonal skills
Working knowledge of all relevant computer applications
Ability to negotiate and network
High School Diploma or GED
Successful completion of in-house training program
Office environment with little exposure to physical hazards or conditions
Ability to enter data into a computer and work with computer programs: Microsoft Word and Excel
Ability to reach with hands and fingers, touching computer buttons/adding machine buttons for extended periods of time
Ability to work Saturdays and some evenings required
Susceptible to robberies
Ability to lift 20 to 25 pounds
Employees are expected to comply with all laws, regulations, bank policies and procedures, including specifically First State Bank’s Bank Secrecy Act and Anti-Money Laundering Policy and procedures, and it’s Customer Identification Program. Failure to comply with either the letter and/or spirit of these laws may result in disciplinary action, up to an including termination.
This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other instructions and duties. You will be evaluated in part based on your performance of the tasks listed in this job description.
Management has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
Applicants will be required to successfully pas a credit history check and pass a drug test.
We have 3 positions open at the following locations; Eastpointe, Chesterfield and St. Clair Shores.
Internal Number: 1
About First State Bank
At First State Bank, we recognize that it's our team that make the difference, so we seek the brightest and most motivated people to deliver the outstanding and friendly service that we're known for.
In addition to being the hometown bank that our customers can count on, we pride ourselves on taking care of our employees - whether it's to further excel in their profession, education or personal goals. A career at First State Bank delivers enrichment, opportunities for growth, and connecting with the community through a variety of activities with area service organizations and non-profits.