* Provide direct customer support responding to general and technical inquiries via phone or email related to cash management services/systems and commercial deposit account inquiries. * Provide training for all cash management services, including but not limited to; ACH processing, business internet banking, sweep accounts, positive pay, monthly and annual CDs, and Remote Deposit Capture. * Complete system setup and maintenance for existing and new cash management products and services. * Prepare customer documents required to establish or maintain cash management services and commercial deposit accounts. * Assist Retail associates with cash management services referrals. * Assist business customers who have experienced fraud on their account. * Open new accounts as needed by Commercial or Cash Management Executives. * Provide specialized line of business support. * Other special projects as directed.
Education and Training
* College degree preferably in business, accounting or finance or High School diploma and 2 years related work experience. * Previous banking or finance and customer service experience preferred. * Prior experience in roles identifying customer needs to expand relationships. * Requires strong background working with a variety of PC operating systems and anti-virus software. * Requires knowledge of Microsoft Office, Excel, Access, and Adobe Acrobat.
Knowledge of: * Strong oral and written communication skills * Advanced knowledge of line of business policies, procedures and products * Operational workflows and secure file transmissions
Ability to: * Multi-task and work independently * Solve problems independently while applying logic and discretion * Adapt to change and respond to all requests in a professional manner * Desire to suggest new approaches to existing procedures within established options to gain efficiencies in department tasks * Analyze and solve problems for which there are not always precedents * Maintain visual attention and mental concentration for extended periods of time * Possess the ability to understand and process multiple types of inquiries in a professional, fast-paced, and high traffic environment
EOE of Minorities/Females/Vets/Disability
Internal Number: CASHM01305
As of June 30, 2019, First Busey Corporation (Nasdaq: BUSE) was a $9.61 billion financial holding company headquartered in Champaign, Illinois.
Busey Bank, a wholly-owned bank subsidiary with total assets of $7.66 billion as of June 30, 2019, is headquartered in Champaign, Illinois and has 44 banking centers serving Illinois, 13 banking centers in the St. Louis, Missouri metropolitan area, five banking centers serving southwest Florida and a banking center in Indianapolis, Indiana. Through the Busey Wealth Management division, the Company provides asset management, investment and fiduciary services to individuals, businesses and foundations. As of June 30, 2019, assets under care were approximately $7.47 billion. Busey Bank owns a retail payment processing subsidiary, FirsTech, Inc., which processes approximately 28 million transactions per year using online bill payment, lockbox processing and walk-in payments at its 4,000 agent locations in 43 states. More information about FirsTech, Inc. can be found at firstechpayments.com.
Busey Bank was named among Forbes' 2019 Best-In-State Banks—one of five in Illinois and 173 from across the country, equivalent to 2.8% of all banks. ...Best-In-State Banks are awarded for exceptional customer experiences as determined by a survey sample of 25,000+ banking customers who rated banks on trust, terms and conditions, branch services, digital services and financial advice.
TheBANK of Edwardsville, a wholly-owned bank subsidiary of the Company with total assets of $1.95 billion as of June 30, 2019, is headquartered in Edwardsville, Illinois and has 19 banking centers. Through TheBANK of Edwardsville Wealth Management division, the Company provides asset management, investment and fiduciary services to individuals, businesses and foundations. As of June 30, 2019, assets under care were approximately $1.50 billion.
For more information about us, visit busey.com and 4thebank.com.