Provides exemplary customer service to both existing and potential customers. Ensures banking needs are being met in a timely and efficient manner. Sells and cross-sells products and services and maintains existing accounts. Enters new account information into the data system.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides exemplary customer service to new and existing customers.
Respond to customer inquiries in person, on the telephone and through email and create positive solutions.
Proactively cross-sell Bank products and services that will benefit the customer.
Establishes customer information files and opens personal and business accounts.
Assists customers with any changes, account maintenance issues, reconciliation, or complaints. Researches and resolves any problems.
Follows all compliance, security, confidentiality and internal guidelines within area of responsibility and completes all transactions in accordance with them.
Assist customers with ancillary products and services including but not limited to debit cards, online banking, direct deposit, safe deposit box, wire transfer, and night depository.
May cross-train on the teller line.
Perform other duties as assigned.
This statement of policy reaffirms South Atlantic Bank’s policy of equal employment opportunity in employment, compensation, training, transfers, promotions and all other aspects of employment regardless of race, color, religion, national origin, age, sex, veteran status, physical or mental handicap/disability and to state that we do carry out this policy at South Atlantic Bank. This policy also applies to all company-sponsored activities such as educational programs, tuition aid and social and recreational activities.
Toperformthisjob successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school graduate or equivalent is required; additional banking or business courses are helpful
Thorough knowledge of the bank’s products and services
Understanding of branch operations and security is beneficial
Two or more years of prior retail banking and/or branch operations experience is strongly preferred
Proven customer service and problem resolution experience
Well-developed verbal and written communication skills in addition to a professional image
Ability to exercise good judgement in a sales and service-oriented environment
Proficiency with Microsoft Office (Word, Excel, Outlook, etc.) and office equipment
Familiarity with banking compliance and deposit regulations
Sales skills are needed for selling and cross-selling products and services
Attention to detail and strong organizational skills
Additional Salary Information: Will discuss at interview
About South Atlantic Bank
Created for our communities, South Atlantic Bank was organized in 2007 to meet the unique financial needs of consumers in the coastal communities we serve. The bank’s founders recognized the growing number of larger regional banks in the market created an opportunity for a locally owned and operated community bank to succeed. Our headquarters is located in Myrtle Beach, South Carolina, with branches in North Myrtle Beach, Murrells Inlet, Pawleys Island, Georgetown, Mount Pleasant, Charleston, Bluffton and Hilton Head, South Carolina. Not only are the markets we serve some of the most beautiful, but also some of the fastest growing in the country. We now have $680 million in assets and are poised for growth in each market. The common stock of South Atlantic Bancshares, Inc., parent of South Atlantic Bank, is listed on the OTCQX® Marketplace under the symbol “SABK.” Our Mission is to serve, in a fair, balanced, and superior manner, the interest of shareholders, customers, employees, and the public through adherence to high standards of financial soundness, exemplary customer service, employee professionalism, business ethics, corporate citizenship, and profitability.