Business Systems Analyst

Midvale, Utah
Apr 01, 2024
Apr 02, 2025

Zions Bancorporation's Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.


We are seeking a Business Systems Analyst (BSA) to join the eSignature team.  In this role the BSA will have the opportunity to work with the eSign team to find, develop, and maintain digital signature solutions for departments across the enterprise. A main objective of Zions is to provide secure and simple solutions for its clients. Providing secure eSignature services is a key component of that objective. 


We are a fast-paced technology team, dedicated to supporting the IT needs of Zions Bancorporation, a regional bank with divisions covering 10 western states and assets of over $60B. The BSA plays a key role on our eSign agile team.



  • Utilize advanced communication skills to engage effectively with various business and technology stakeholders for requirements gathering and process building and documentation.
  • Collaborate with DocuSign Partners and business stakeholders to design, build, and troubleshoot custom eSignature solutions.
  • Perform application monitoring, maintenance, and troubleshooting and assist users with access provisioning and support requests.
  • Facilitate change requests and assist with pre- and post- change testing.
  • Understand software and API integrations and coordinate with developers on new and modified integrations between DocuSign and various endpoints. Experience with SOAP, REST, XML, and JSON is a plus.
  • Have a solid understanding of project, change, and release management as you assist the team in creating and managing use cases and deploying them to production.
  • Be responsible for application and infrastructure monitoring, coordinating with Enterprise Technology & Operations and business units on assigning and updating system issues and changes.
  • Work with internal and external support teams to diagnose and resolve technical issues.
  • Document and escalate incidents, as necessary.
  • Solid skillset for manual testing activities. This includes the ability to estimate test effort on user stories, create, manage, and execute test cases, and report testing progress. 



  • 2+ years of experience in business analysis, processes, procedures, project management, etc. or other directly related experience.
  • A bachelor's degree in computer science, information systems, business administration, or related field. A combination of education and experience may meet qualifications. 
  • Solid troubleshooting, analytical, organizational, and problem-solving skills.
  • Ability to elicit, gather, and analyze requirements.
  • General knowledge of business systems and applications, incident, change, and system management.
  • Knowledge and experience working in Agile methodologies, including Kanban.
  • Solid presentation, technical, and non-technical communication skills, both verbal and written.
  • Previous experience with DocuSign is a plus
  • Bank/financial institution domain knowledge is plus
  • Familiarity with JSON, SOAP, REST, HTML, XML is a plus




This position has a hybrid work from home schedule with a minimum of three days per week in the office at the Zions Technology Center in Midvale, UT.


The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company's primary technology and operations center.  This modern and environmentally friendly technology center will enable Zions to continue to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

  • Electric vehicle charging stations and proximity to Historic Gardner Village UTA TRAX station.
  • At least 75% of the building is powered by on-site renewable solar energy.
  • Access to outdoor recreation, parks, trails, shareable bikes, and locker rooms.
  • Large modern cafe with a healthy and diverse menu.
  • Healthy indoor environment with ample natural light and fresh air.
  • LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.


Zions Bancorporation is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet ever-changing demands. Your ability to adapt, learn innovate and collaborate with a dynamic team helps us provide exceptional service to our customers and communities.


We are committed to helping our employees grow, develop and advance in their career. Our Workforce of the Future, DEI and Upskilling initiatives allow you to network across the organization, volunteer in our community, and build your technical and soft skills. We believe that investing in your success and well-being is an investment in our customers and our business.


Together we are building a culture that values diversity, celebrates growth and creates a space of belonging for all our team members. Our people are what set us apart and make us great.


Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.

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