Relationship Banking Supervisor

Shrewsbury, Massachusetts
Mar 25, 2024
Jul 09, 2024
Full Time
Education Level
2 Year Degree

Opportunity Overview

We have a Unique opportunity to join our Branch team as a full-time Relationship Banking Supervisor based in our Shrewsbury Branch location! We are group of talented, professional individuals passionate about supporting our customers and co-workers.  We’re looking for someone who thrives in a position where delivering exceptional customer service is expected, who gets excited about learning new things, and wants to work in an environment where no two days will ever be the same. If being part of a team that gets to make a difference in their community is what you have been looking for – then come join us!

Position Overview:

As a Relationship Banking Supervisor, you will be responsible for overseeing on-site operational excellence at the Branch. This includes operational compliance, internal controls and security policies and procedures. In addition, you will ensure compliance with all laws, regulations and Bank policies. You’ll work alongside the retail Branch staff while also being a manager and mentor to them. In this role you will also be expected to be the model of what exceptional customer service looks like and help coach the other members of the team to reach these standards. 

Primary Accountabilities: 

  • Assist manager in creating a branch sales culture, including a comprehensive understanding of the location sales plans and goals, including participation in business development and outreach.
  • Serve as customers’ single point of contact on all UniBank products and services.
  • Oversee and audit operational procedures, which may include those for safe deposit, negotiable instruments, night deposits, etc.
  • May function as vault teller, responsible for distribution, verification and proof of vault cash.
  • Perform security function by opening and closing the bank and vault and ensuring overall safety and security on bank grounds.
  • Receive retail staff over and short reports to verify accuracy and to investigate problem areas. Take appropriate corrective action when warranted. 
  • Assist the Branch manager with bank security and compliance obligations; specifically, compliance with state and federal laws within the scope of the position and ensure prominent display of required posters. 
  • Supervise employees in the Bank’s retail department. Carry out supervisory responsibilities in accordance with the Bank’s policies and applicable laws. This may include training; planning, assigning and directing work; performance and feedback reviews, rewarding and directing employees; addressing concerns and resolving issues. 
  • Support the team by verifying transactions, signing checks, explaining procedures and providing overrides as necessary.
  • Participate and/or assist in the development of community and networking evens during business and non-business hours. 
  • Manage in the absence of the Relationship Branch Manager. 
  • Other duties as assigned.


Knowledge, Skills, Education and Work Experience: 

  • Associates degree or equivalent required, Bachelor’s degree preferred
  • Minimum of 1 year in a supervisory role required 
  • 1-2 years of experience working in a retail environment required, retail banking preferred
  • Must have excellent verbal, math and customer service skills, possess clerical accuracy and be detail oriented 
  • Demonstrated ability to handle challenging customer situations with poise and tact
  • Cash handling and customer service experience required
  • Ability to work a flexible schedule necessary
  • Willingness to direct and mentor others
  • Ability to travel to other Branch locations as needed
  • Participation in bank sponsored events during non-bank hours is required as needed


This position is subject to SAFE Act Registration Requirements.  Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.

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