Relationship Banker - Hazel Dell Banking Center

Indianapolis, Indiana
Mar 14, 2024
May 01, 2024
Full Time
Education Level
High School

A Stable and Growing Employer
The National Bank of Indianapolis is the largest, locally owned, national bank in greater Indianapolis. Since opening our doors in 1993, we have grown from 18 employees to more than 300 employees. Our strength and success in serving the local market is directly attributable to our talented staff.  With greater than 90% staff retention year after year, and with a highly competitive benefit package, our staff enjoy a sense of stability not always experienced in the general work environment. Benefits include but are not limited to: medical/dental/vision/life insurance, vacation, personal time, holidays, tuition reimbursement, 401k, profit sharing, and wellness benefits.
Who We Are Looking For
The National Bank of Indianapolis has assembled our talented staff by hiring only the best, whether highly experienced professionals or those just entering the workforce. We are looking for those who are committed to delivering superior service to our clients and superior teamwork to their co-workers. Along with the relevant knowledge and experience, The National Bank of Indianapolis requires its employees to have both a high degree of professionalism and a commitment to excellence.


The teammate is responsible for opening new accounts, maintaining existing accounts, cross selling Bank products and services, and providing quality customer service to further customer relations. Provides support and back up to the Banking Center management and to the Customer Service Representatives on the teller line. Assists with the business development efforts of the Banking Center. 


Essential Functions

This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single teammate. The job description is subject to change as the needs and requirements of the job change, or otherwise as the Bank deems appropriate.

  • Uphold the “Culture of Excellence” and provide high quality customer service to all clients all the time
  • Comply with all banking regulations and our own Bank policies, procedures and objectives
  • Maintain proper procedures and security controls to protect against criminal and fraudulent activity and unnecessary risk or exposure, including but not limited to following Bank policies and procedures to ensure confidentiality and obtaining all proper identification on telephone and electronic inquiries
  • Open new depository accounts (personal and business)
  • Provide supervisory support and training to CSR staff, and serve as primary back up on the teller line; maintain full working knowledge of SilverLake-Xperience teller system
  • Monitor CSR daily operations to ensure daily balancing is complete in a timely and accurate manner; assist CSRs with cash difference reconciliation
  • Transmit data for the branch capture system
  • Assist with monthly audits as outlined on Banking Center Audit Control Sheets
  • Evaluate customer product/service needs to ensure customer satisfaction and refer to appropriate Superior Service Team partners
  • Develop knowledge of the features and benefits of the Bank’s products
  • Research and answer customer inquiries; quote products and rates
  • Assist the Banking Center manager in developing methods to enhance and retain client account relationships; solicit staff participation to overcome service delivery barriers and suggest methods to improve service
  • Participate in business development calls to current and prospective clients with managers
  • Provide supervision back up for Manager and Assistant Manager


Required Education, Experience and Skills

  • High school diploma or equivalent
  • Two years experience performing Customer Service Representative/teller responsibilities OR an equivalent blend of education and work experience
  • Previous new account experience helpful
  • Computer proficiency and teller terminal knowledge
  • Excellent communication and customer service skills, exhibiting a high degree of professionalism
  • Excellent interpersonal skills, with the proven ability to interact effectively with individuals from diverse backgrounds
  • High mathematical and computational aptitude
  • Ability to interpret data and formulate decisions/solutions

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