Chief Operations Officer

Chief Operations Officer

The Chief Operations Officer (COO) organizes, plans, and manages the day-to-day retail banking activities and operations, collaborating with the President and CFO on overall administration.

 Responsibilities

• Monitor and create operations policies and procedures, ensuring compliance with applicable laws and regulations in the deposit and operations departments
• Advises President/CEO on best practices, ensures internal controls are in place, and develops appropriate policies
• Review and interpret new and pending laws and regulations, working with Executive Committee for strategic planning to enhance compliance
• Maintains relationships with regulators by complying with requests, providing reports, and facilitating examinations in a timely and accurate manner
• Responsible for coordinating and managing audit engagements related to deposit and operations departments
• Maintains administrative parameters for bank platforms and other systems
• Communicates operations issues and/or risks associated with the entire organization
• Manages operational areas at every level of the bank: deposit and loan operations, compliance, BSA and fraud
• Collaborates on research and development of new deposit products
• Maintains records retention and retrieval programs
• Provides leadership to multiple departments and manages a high-performance staff
• Other duties as assigned

Qualifications

• Bachelor’s degree in finance, business, or operations management
• 10+ years in banking/finance industry
• Extensive leadership experience across multiple locations
• Excellent verbal, written, interpersonal, communication and relationship-building skills
• Proficient knowledge of Risk Management procedures, federal and state compliance regulations and other Bank operational policies
• Experience managing IT strongly encouraged
• Strong organization and time management skills