Branch Relationship Banker (Personal Banker) - Scottsdale Road & 101/Phoenix (AZ)

Phoenix, Arizona
Mar 01, 2024
Mar 02, 2025

At National Bank of Arizona, we're a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. National Bank of Arizona was founded on the premise of building local relationships, we pride ourselves on providing our clients, shareholders and each other the best possible tools, resources and opportunities. Our workplace culture is based on inclusivity and collaboration, so we can give our customers as well as our employees the best possible environment to thrive. More than 35 years later, our approach hasn't changed.  At NBAZ, the possibilities are endless - come for the job, stay for a career. 


NBAZ is looking for an experienced Branch Relationship Bankerto join Arizona's #1 Community Bank in our Scottsdale Road & 101/Phoenix branch.  If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you! 


Essential Functions:

  • Performs full-service banking services to new and existing customers within the branch, with a primary focus on sales and service. Duties may include new accounts, consumer loans, and performing client services issues.   

  • Resolve client concerns through direct personal action or by referring clients to an alternative bank department resource.   

  • Responsible for making appropriate referrals for other bank products and services, including commercial lending products.   

  • Follows up with clients as needed.   

  • May be responsible to perform cash transactions, open or update accounts, originate and close consumer or small business loans.   

  • Responsible to resolve customer service issues.   

  • Establishes, expands and maintains a strong customer relationship by providing extensive, personalized service focused on the specific needs of each banking customer.   

  • May be responsible for processing cash transactions and other customer service duties within the branch.   

  • Other duties as assigned.   



  • High School diploma or equivalent and 1+ years' experience in sales, teller, new accounts or loan processing or other directly related experience. An equivalent combination of education and experience may meet qualifications.   
  • Previous experience in a financial sales representative-oriented role preferred.   

  • Working knowledge of mathematical calculations and standard banking products, services and transactions.   

  • Solid knowledge of all retail products and services. Basic knowledge of consumer lending applications.   

  • Proven customer service, interpersonal and communication skills, both verbal and written.   

  • Effective selling, cross-selling and referral skills.   

  • Solid mathematical, problem-solving and negotiation skills.   

  • Solid interpersonal & relationship building skills.   

  • Strong attention to detail and time management.   

  • Proficient in basic computer skills. 

 Hours: Monday - Friday; 8:15 AM - 5:15 PM; 40 hours/week 



  • Medical & Dental Insurance & Vacation & Profit Sharing - START DAY ONE!  

  • Mileage compensation for travel. 

  • 401(k) plan, competitive compensation in line with work experience.  

  • Most roles eligible for sales bonuses + monthly incentives and/or annual discretionary bonus, some roles include mileage + travel time pay, and/or parking waivers (must meet eligibility requirements 

  • Paid Training, Paid Vacation, Paid Holidays, and promotional opportunities offered from within 

  • Tuition Reimbursement for qualifying employees 

  • Stable Employer, we are a division of Zions Bancorporation and included in the S&P 500 & NASDAQ Financial 100 indices. 

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