Fraud Investigations Supervisor

Midvale, Utah
Feb 01, 2024
Feb 01, 2025

Zions Bancorporation is one of the nation's premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the "Best Banks to Work For" and as having a top banking team in its list of "The Most Powerful Women in Banking." Our customers consistently vote us as the best bank in our local markets., We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a "local" business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.


With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity. 


We are currently seeking a Fraud Investigations Supervisor to join our team.  This position will be full time work from home in either the Salt Lake City, UT, Phoenix, AZ, or Las Vegas, NV area.  

  • Responsible to supervise the day to day fraud investigative operations. 
  • Responsible for implementing and administering fraud investigation programs and compliance. 
  • Supervises and assist staff with investigations, Suspicious Activity Reports (SAR) reporting, policies, procedures to ensure fraud compliance. 
  • Acts as a liaison between corporate and the assigned group or region regarding fraud related matters. 
  • Implements training programs for fraud typologies. 
  • Works with management to resolve issues and address deficiencies. 
  • Assist with examinations by both internal and external parties. 
  • Supervises the writing of concise conclusions for investigative review findings, concise and accurate suspicious activity reports in accordance with procedures. 
  • Ensure investigations are completed in accordance with service level agreements and investigators meet Quality Assurance expectations for accuracy. 
  • Escalate identified risks to team leadership. 
  • Compiles data and maintains necessary records and files to assure efficient and consistent reporting of investigations. 
  • Keeps abreast of new and pending laws and regulations. 
  • Keep current on regulatory expectations and requirements. 
  • Coach and train investigators on compliance laws and regulations as needed. 
  • Manage performance expectations. 
  • Responsible to hire, fire, counsel and conduct performance reviews for staff. 
  • Prepares management reports as required. 
  • Other duties as assigned. 


  • Requires a bachelor's degree in criminal justice, intelligence studies or related field and 2+ years of fraud processes, procedures, regulations, compliance or other directly related compliance experience. Financial crime investigation experience preferred. Fraud certification preferred. A combination of education and experience may meet job requirements. 
  • Supervisory or Leadership experience required. 
  • Working knowledge of compliance, risk management and anti-money laundering related requirements for one or more of the following BSA, USA PATRIOT Act, OFAC, FCPA and other applicable U.S. regulations. 
  • Ability to identify developments and trends effecting fraud prevention. 
  • Solid working knowledge of regulatory changes as they pertain to fraud and fraud reporting. 
  • Solid analysis and problem resolution skills. 
  • Good client relationship and communication skills, both written and verbal. 
  • Ability to work collaboratively across the organization. 
  • Solid working knowledge of systems related to suspicious activity monitoring, technology and database management. 
  • Ability to manage deadlines, be organized, detail-oriented and accurate. 
  • Ability to meet performance expectations including Service Level Agreements and Quality Assurance expectations. 
  • Ability to handle confidential, delicate and/or sensitive information or situations. 
  • Capability to do the work of the group. 
  • Strong supervisory skills. 
  • Ability to set and maintain high quality work standards

This position is eligible to earn a base salary in the range of $56,000-$82,000 annually depending on job-related factors such as level of experience and location.


  • Medical, Dental and Vision Insurance - START DAY ONE!  
  • Life and Disability Insurance, Paid Parental Leave and Adoption Assistance 
  • Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
  • Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
  • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience 
  • Mental health benefits including coaching and therapy sessions
  • Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
  • Employee Ambassador preferred banking products

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