Bank Card Fraud Investigation Specialist (Hybrid schedule) - Midvale, Utah

Midvale, Utah
Feb 01, 2024
Feb 01, 2025

Zions Bancorporation is one of the nation's premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the "Best Banks to Work For" and as having a top banking team in its list of "The Most Powerful Women in Banking." Our customers consistently vote us as the best bank in our local markets., We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a "local" business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

Zions Bancorporation is currently accepting applications for a Bank Card Fraud Investigation Specialist. This position will be located in Midvale, Utah. The schedule is hybrid in office and at home Monday - Friday 9:30 am-6:00 pm.

Qualified candidates will have the skills and experience necessary to:

  • Open fraud files as assigned.
  • Conduct investigations into the theft and fraudulent use of company issued credit and debit cards.
  • Interview clients, merchants, etc as needed.
  • Coordinate with law enforcement agencies and industry contacts as needed.
  • Negotiate or assist in the negotiation of court ordered restitution.
  • Perform trend analysis of confirmed fraud episodes.
  • Prepare reports, monitor progress, and watch for any developing problems.
  • Work with cardholders and appropriate parties to ensure that losses are minimized.
  • Perform other duties as assigned.


  • Requires a High School degree or Equivalent and 2+ years of bankcard, card fraud, or investigative experience or other directly related experience.
  • Financial services industry experience a plus.
  • A combination of education and experience may meet job requirements.
  • Working knowledge of bankcard products, operational processes, procedures, regulations (Regulation E & Z) and MasterCard/Visa dispute rules and regulations.
  • Knowledge of fraud or investigative processes and procedures.
  • Must have good decision making, prioritization, customer service, analytical, investigation, and communication skills, both verbal and written.
  • Ability to work independently and meet deadlines.
  • Abitity to research and solve problems.
  • Knowledge of Microsoft Applications i.e. Excel, Word, and Outlook.

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