Correspondent Banking Support Specialist

Midvale, Utah
Feb 01, 2024
Feb 01, 2025

Zions Bancorporation is one of the nation's premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the "Best Banks to Work For" and as having a top banking team in its list of "The Most Powerful Women in Banking." Our customers consistently vote us as the best bank in our local markets., We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a "local" business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.


With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.


This is an exciting opportunity to be a part of a high performing team as a Correspondent Banking Specialist based on experience.


The Correspondent Banking Department provides products and services to Domestic Financial Institutions. Among the most common services are DDA and Sweep accounts, Fed Fund Lines of credit, Cash Letter Clearing, Lockbox, Foreign Items Clearing, Remote Deposit and many other. We are helping clients with research on their accounts, balances, payments and charges. We interact with other departments of the bank such as Treasury Management, Credit, and Operations.


The ideal candidate for this position will have the skills and experience necessary to:

  • As a subject matter provides customer service, administrative and clerical support to the Correspondent Banking Department.
  • Responsible for addressing inquiries, problems, concerns and servicing existing accounts.
  • Ensure customers are properly billed and set-up for the right services.
  • Ensure all documents are current and complete. Review and maintain customer documentation.
  • Responsible for research, account adjustments and notifications, account entries as requested by clients, inputting of fee, etc. Review documentation and send to clients as requested.
  • Coordinate with various bank departments to ensure timely resolution of issues and problems.




  • Requires High School diploma and some banking experience preferable. A combination of education and experience may meet job requirements.
  • Some knowledge of banking products, procedures, services, accounting, pc and customer service skills.
  • Understanding of accounts balancing and reconciliation, items processing, check clearing and float and wire transfer processing preferable.
  • Excellent customer service, problem resolution and communication skills, both verbal and written.
  • Ability to be professional in handling customer calls and helping in solving issues.
  • Working knowledge of banking systems and applications desirable.
  • Must be detail oriented, know how to prioritize and multi-task.
  • Good working knowledge of Excel and Word is required.




  • Medical, Dental and Vision Insurance - START DAY ONE! 
  • Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
  • Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
  • Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
  • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
  • Mental health benefits including coaching and therapy sessions
  • Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
  • Employee Ambassador preferred banking products



Location Amenities:

This position is a full time in office located at the Zions Technology Center in Midvale, UT.

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus will be the company's primary technology and operations center.  This modern and environmentally friendly technology center will enable Zions to continue to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:


  • Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.
  • At least 75% of the building is powered by on-site renewable solar energy.
  • Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.
  • Large modern cafe with a healthy and diverse menu.
  • Healthy indoor environment with ample natural light and fresh air.
  • LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.



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