Teller

Basic Function
Provide friendly and professional service to Bank clients by conducting appropriate transactions and relevant trouble shooting.

Essential Duties

1. Perform all the essential Teller duties in accordance to Bank policies and procedures:

• Process checking and savings deposits: verify cash and endorsements, review bank accepted identification for cash back and issue receipts of deposit
• Process savings withdrawals and cash checks by verifying endorsements, reviewing bank accepted identification and ensure check validity
• Issue personal money orders and cashier’s checks
• Process ATM, incoming mail and Night Depository deposits.
• Buy and sell currency from the vault as necessary to ensure cash limits are not exceeded
• Process loan payments: verify payment amount and issue receipts
• Prepare coin and currency orders for business clients
• Process real estate tax payments
• Process account closing transactions
• Gather CTR information
• Redeem US Savings Bonds
• Refer clients to other individuals and departments within the Bank
• Identify opportunities to introduce clients to Bank products and services
• Balance cash drawer

2. Perform additional Teller duties in accordance to Bank policies and procedures:

• Process: Bond Coupons and Foreign Checks
• Process request to buy and sell foreign currency
• Process foreign drafts
• Process Savings Bond redemptions
• Process requests for Gift Cards
• Provide transaction overrides for tellers when needed (For Tellers provided with higher override limits)
• Participate in the opening and closing of the Bank

3. Perform departmental duties such as:

• Attend monthly meetings
• Order and arrange supplies
• Provide input for updating Teller, Collection and Client Services Manual

Nonessential Duties

• Other duties as assigned

Qualifications

Knowledge, Skills & Abilities

• Maintain friendliness and professionalism through the proper use of tact and diplomacy when dealing with clients at all times
• Display a positive attitude and enjoy working with the public
• Strong verbal communication skills
• Strong mathematical skills along with accuracy
• Detail oriented
• Possess a great sense of organization, priority and time management
• Ability to identify, research and problem solve on a critical level and think on your feet
• Ability to be flexible and to multi-task on a regular basis
• Ability to work in a fast-paced environment
• Strong knowledge of bank deposit products and regulations
• Capable of performing job duties at assigned bank locations

Training & Experience

• High School Diploma or GED
• Minimum of 1 - 2 years of previous teller experience preferred
• Minimum of 1 - 2 years of client services experience preferred
• Previous leadership experience is a plus
• Fiserv application helpful
• Additional education and/or training helpful

First Bank Chicago is an Equal Opportunity Employer: disability/veteran

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