Senior Client Service Associate (Lead Teller) - Holcombe-Greenbriar / Houston, TX

Location
Houston, Texas
Salary
Open
Posted
Nov 01, 2023
Closes
Dec 02, 2023

At Amegy Bank, people and culture are at the heart of everything we do. Everyone counts isn't just a phrase. It is woven into all aspects of our organization. We know that to be successful in delivering the best to our clients, we must have a diverse and inclusive team with varied cultures, backgrounds, and experiences. Join our team of caring bankers who support the growth of businesses, families, and the communities we serve. Let us help you transform your career. Amegy Bank, here you grow.

 

We are looking for a Senior Client Service Associate (Lead Teller) to provide top notch customer service to our clients and customers at our Holcombe-Greenbriar / Houston financial center. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!

 

Essential Functions:

 

  • Assist in mentoring and coaching. Review, monitor, and coordinate scheduling and workflow of Client Services Associates
  • Ensure Client Service Associates are in compliance with bank policies and procedures by observing daily work assignments
  • Ensure there is an appropriate cash supply, order currency shipments as needed, and verify money shipped to branch/financial center
  • Open and close vault daily, control cash in vault, and distribute daily cash to Client Service Associates
  • Assist Branch Service Manager/Branch Manager in the efficient daily operations of the branch/financial center
  • Deliver an exceptional customer experience while uncovering bank products or service needs to make appropriate referral opportunities
  • Explore, identify, and maximize cross-selling of bank products based on clients' needs
  • Review branch/financial center proof, Client Service Associates recap, and reporting
  • Resolve client concerns through direct personal action or referral to alternative branch or bank resources
  • Adhere to the bank's security policies while maintaining confidentiality of bank records and client information
  • Meet with Branch Service Manager and/or Branch Manager daily to discuss progress in reaching individual and branch goals
  • Perform other duties as assigned

 

Qualifications:

 

  • High school diploma or equivalent
  • 2+ years' experience in banking, cashiering, cash handling, balancing, customer service, or other directly related experience
  • Prior Teller experience preferred
  • Advanced knowledge of math, cashiering, balancing, debits, credits, bank products and/or banking
  • Must have solid balancing and customer service skills
  • Meeting sales goals and/or sales referral goals experience preferred
  • Ability to cross-sell bank products based on client's needs
  • Strong attention to detail and time management
  • Proficient in advanced computer skills
  • Prior supervisory or management experience a plus

 

Hours of Work:

 

  • Days and hours of work are Monday through Friday; 8:30 a.m. to 5:30 p.m., and Saturday; 8:45 a.m. to 1:15 p.m.

 

  • This is a full-time position: 40.00 hours per week. Must be able to work a flexible schedule within the hours listed above.

 

Benefits:

 

At Amegy Bank, we strive to create value for our customers, communities, employees, and shareholders. As a member of our team, we recognize the essential role you will play in our success. Our benefit plans are designed to help protect the health and well-being of you and your families, while helping you grow in your career.

 

  • Medical, Dental and Vision Insurance - START DAY ONE!
  • Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
  • Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
  • Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
  • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
  • Mental health benefits including coaching and therapy sessions
  • Tuition Reimbursement for qualifying employees
  • Employee Ambassador preferred banking products

 

Amegy Bank, a division of Zions Bancorporation (ZION), is listed on the S&P 500 & NASDAQ Financial 100 indices.



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