Mainframe Operator

Hoover, Alabama
Sep 15, 2023
Oct 16, 2023

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Mainframe Operator acts as the first responder to alerts/alarms for issues with the Bank's critical technology infrastructure.

Primary Responsibilities

  • Monitors Alert Viewer Dashboard and takes action as necessary on alerts for the following:, online account opening, iTreasury, mobile banking, windows servers, UNIX servers, and firewalls
  • Monitors Middleware MQ Dashboard and takes action as necessary on alerts
  • Monitors Voyager TP Servers specific to iBank and takes action as necessary on alerts
  • Monitors the following: Help Desk automated call distributor (ACD), server patching updates, weather channel for events that could impact branches/automated teller machines (ATMs)
  • Performs remote reboots of downed branch servers (nights/weekends)
  • Maintains Mission Critical Monitoring Knowledge database
  • Monitors branches, ATMs, and network at night and on weekends; takes action on alerts as necessary
  • Reports circuit issues to carriers and creates tickets on behalf of network
  • Escalates per process to upper management when issue resolution is delayed
  • Opens an outage bridge as issues are escalated
  • Creates outage timeline for severity one outages
  • Works under close supervision

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.


  • High School Diploma or GED


  • Technical degree

Skills and Competencies

  • Ability to work in a team environment when applicable
  • Ability to work under direct guidance
  • Ability to work under pressure and meet deadlines
  • Demonstrated analytical/problem solving capabilities

Experience with these products are highly preferred but not required.

IWS experience or CA7 background


Service Now


This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Position Type

Full time

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

Location Details

Riverchase Operations Center


Hoover, Alabama

Bring Your Whole Self to Work  


We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.


OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans