Customer Authentication Engineer (REMOTE OPPORTUNITY)

Hoover, Alabama
Sep 10, 2023
Oct 11, 2023

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Customer Authentication Engineer manages the day-to-day maintenance and operation of Authentication and related security systems to ensure that controls are adequate and effective in protecting the customers, environment, and employees.

Primary Responsibilities

  • Performs administration duties for the Identity and Authentication platforms
  • Develops and maintains detailed technical documentation related to the Customer Authentication and Identity platforms including on-premise and cloud-based deployments
  • Serves as support for architecture, support, engineering, and application development issues related to Customer Authentication and Identity
  • Analyzes, troubleshoots, and develops third-party integrations for related authentication and identity tools
  • Assists with establishes plans and protocols to protect data and information systems against unauthorized access, modification, and/or destruction
  • Assists with compiling technical reports on daily activities
  • Analyzes security scenarios and provides data-driven solutions and may make recommendations to management

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.


  • Bachelor's degree in related field
  • Or Associate's degree in related field and two (2) years of experience in Information Security/Technology


  • Experience with Agile methodology and SDLC concepts/tools (Git, Atlassian stack)
  • Experience with cloud-based technologies and environments such as AWS and Azure
  • Experience with Linux/Unix, Windows, scripting (with programming languages such as Bash, PowerShell, or Perl), SQL, LDAP, and web services
  • Experience with one or more programming languages such as Java, C#, C/C++, Python, or JavaScript
  • Ability to articulate complex technical concepts/scenarios to both technical and non-technical audiences
  • Familiarity with FIDO, Webauthn, OTP, Biometrics, and multifactor authentication (MFA) platforms
  • Financial services experience
  • Relevant security certifications (e.g. CISSP, CIAM, etc.)
  • Strong understanding of Active Directory, LDAP, RADIUS, NTLM, Kerberos, and ADFS
  • Strong understanding of SAML, OAUTH, OIDC, and JWT
  • Strong understanding of TCP/IP network security principles and troubleshooting

Skills and Competencies

  • Ability to multi-task, to be self-initiated, and work independently
  • Excellent customer service and interpersonal skills
  • Good time management skills
  • Knowledge and skill in technical problem resolution
  • Strong attention to detail and outstanding analytical skills
  • Strong organizational, research, analytical and/or problem-solving skills to evaluate situations, make recommendations, and take effective action
  • Strong written and verbal communication skills

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the national range and level of the position.

Job Range Target:


$57,502.50 USD


$91,910.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

Location Details

Riverchase Operations Center


Hoover, Alabama

Bring Your Whole Self to Work  


We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.


OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans