Default Solutions Specialist

Hoover, Alabama
Sep 01, 2023
Oct 02, 2023

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions, the Default Solutions Specialist is responsible for resolving the delinquency status of past due customer accounts either through in-house recovery or through a third party as well as the workout of properties affected by bankruptcy situations.

Primary Responsibilities

  • Works with customers directly or through outside agencies/councils to resolve account delinquency status while minimizing company interest losses
  • Collects delinquent payments
  • Ensures that files and paperwork are properly and accurately completed
  • Contacts outside parties to collect or clarify documentation
  • May work on more complex projects with assistance and oversight of senior staff and managers
  • Performs processing and maintenance functions as relates to bankruptcy account servicing
  • Researches and analyzes past bankruptcy loan history identifying necessary adjustments that ensure the loan is being serviced appropriately and ensures complete resolution for bankruptcy accounts
  • Analyzes associated data and performs loan maintenance and/or corrections for bankruptcy loans in the appropriate loan servicing system(s)
  • Ensures all cash items are applied per requirements and terms of loan documents, and that all ledgers are in balance and accurate in accordance to the bankruptcy
  • Ensures service level agreement deadlines are met on all processes and items are processed within allotted handling times
  • May coordinate with bankruptcy agencies, courts, and other lien holders
  • May provide guidance to less experienced team members

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.


  • High School Diploma or GED
  • Two (2) years of banking or related work experience
  • Applicants will be expected to pass any assessment associated with the position

Skills and Competencies

  • Ability to work in a fast-paced environment
  • Detailed oriented
  • Proficient in Microsoft Excel and Word
  • Strong customer service skills
  • Strong organization skills

Position Type

Full time

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

Location Details

Riverchase Complex North Building


Hoover, Alabama

Bring Your Whole Self to Work  


We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.


OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans