Enterprise Operations Quality Control Specialist

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Enterprise Operations Quality Control Specialist provides quality control support adhering to the established laws regulating the lines of business.

Primary Responsibilities

• Performs review of specific Enterprise Operations business activities to policies and procedures were followed and to ensure documents were appropriate and executed properly
• Enters and clears exceptions within the Quality Control system
• Ensures compliance to department, bank and federal guidelines and procedures to mitigate risk
• May train less experienced associates

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Three (3) years of work experience within the prescribed business unit or one (1) year quality assurance and/or audit experience
• Three (3) years experience working with regulatory requirements with associated line of business

Skills and Competencies

• Microsoft Office
• Detail oriented
• Excellent verbal and written communication skills

Additional Responsibilities

• Vast understanding of system navigation via Verint to review and complete monthly oversight investigating if Business Group made applicable decisions when completing customer wire transactions aligned to Regulation E/OFAC/BSA, etc. decisions
• Vast understanding and ability to decipher payment instructions, receipts via Verint and CA View and wire correspondence
•  Handles all reviews with minimal to no instruction 
• Ability to work independently and problem solve, research, fact finding to formulate responses to the Business Group related to cited exceptions due to investigation errors for regulatory ineffectiveness
• Completes monthly QC regulatory analysis to determine trending concerns 
• Provides advice and guidance to less experienced associates as needed
• Knowledgeable of all applicable laws, controls and procedures supporting Payments including but not limited to Regulation E, OFAC, BSA/AML, FINCEN
• Provide detailed management summary to any requested audit, internal/external partner and/or agency follow up, subpoenas, etc. concerning the decisioning of any assigned review in scope targeted or monthly
• Ability to investigate fraudulent wires and cases and assess exceptions necessary for citing

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Position Type

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

https://www.regions.com/welcometour/benefits.rf

Location Details

Location:

Bring Your Whole Self to Work  

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans