Conduct Investigator - Enterprise Ethics Office - SLC, Houston, Las Vegas or Phoenix - Hybrid Schedule

Zions Bancorporation is one of the nation's premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the "Best Banks to Work For" and as having a top banking team in its list of "The Most Powerful Women in Banking." Our customers consistently vote us as the best bank in our local markets., We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a "local" business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

Zions Bancorporation's Enterprise Risk Management team is critical in managing risks to the Bank. As an organization, great strides have been made to effectively manage risks and build a strong culture. Enterprise Risk Management professionals are leaders that provide support to our colleagues and clients with important business needs through consultation, collaboration, proactive mitigation, and measuring/reporting performance. Come join our great team to participate and make a difference.

An opportunity is available as a Conduct Investigator in our Conduct Office located in downtown Salt Lake City, UT and offers a 3/2 hybrid work schedule. The Conduct Office oversees adherence to policies, procedures, and standards for employee conduct and provides Executive and Board level reporting. The team serves as liaisons with the business units and divisions within the Bank regarding employee conduct to address significant risks or issues. This is a highly visible role with a broad view to Enterprise activities. We are focused on creating business value and are seeking like-minded professionals to join our team!  Position can be located in Houston, Salt Lake City, Las Vegas or Phoenix. 

Specifically, the Conduct Investigator is responsible for analyzing data and creating reports for Management or investigations. This individual will join a team that values commitment, teamwork, and passion for doing great work, while having fun.

Responsibilities:

• Responsible for intake, conducting, documenting, and researching internal investigations from the corporation's Ethics Hotline or other internal findings.
• Conducts detailed investigations related to business process, procedure, policy, and fraud.
• Exercises discretion regarding investigative actions to identify, evaluate, and take action on an individual case basis.
• Performs assessment of the risks presented by the activity.
• Conducts investigations applying appropriate techniques (interview, e-discovery, evidence collection, forensic examination, etc.).
• Uses internal/external technology sources/contacts to gather comprehensive evidentiary materials.
• Partners with HR, Legal, business management and other resources to offer recommendations based on investigation results.
• May offer solutions for identified control weaknesses.
• Documents case file decision making process specific to activity investigated.
• Makes risk-based decisions in compliance with company/legal/regulatory requirements.
• Writes concise investigative conclusions, as well as concise and accurate reports in the case management system, including necessary records and riles to assure efficient and consistent documentation
• Prepare and thoroughly document factual findings in an accurate and timely manner.
• Communicates with branch and department managers, as necessary, in researching and investigating cases.
• Communicates with risk officer/management during case investigation when warranted.
• Escalates identified risks to team leadership.
• Responsible to meet SLAs for the completion of investigations.
• Uses various bank systems to conduct research of customer transaction activity including the case management system.
• Keeps current with fraud and risk investigative best practices, regulatory expectations and requirements.
• Compiles periodic internal fraud reporting for senior management.
• Identify themes and trends needing action by Senior Management.
• Coordinates efforts with various Bank departments to investigate and remediate insider threat concerns.
• Perform other duties as assigned. 

Qualifications:

• Requires a bachelor's degree in Business Administration, Human Resources or related field
• 2+ years internal/conduct investigations, risk management, reporting and data analytics, auditing or other directly related experience, preferably in the financial services industry.
• A combination of education and experience may meet requirements.
• Working knowledge of internal/conduct investigations, various bank/government regulatory requirements and processes, ethics and risk program investigations.
• Demonstrated ability to manage multiple priorities in a time sensitive environment.
• Ability to identify common fraud elements, trends, or points of interests to locate related incidents.
• Ability to work with employees and management.
• Must have solid interpersonal, investigative interviewing and communication skills both verbal and written.
• Solid project management, organization, analysis and trending skills.
• Solid decision making and problem resolution skills.
• Ability to meet deadlines, work independently and adapt to changing priorities.
• Must be detail-oriented and high degree of accuracy.
• Ability to write and translate complex situations into easily understood narratives.
• Must be an independent thinker and to handle confidential, delicate and/or sensitive information or situations.
• Ability to navigate various computer systems, applications and utilize search tools to find information.
• Strong PC skills desired with an emphasis in MS Excel and Word.