Production Support Lead

Midvale, Utah
Sep 01, 2023
Oct 02, 2023

Zions Bancorporation's Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.


Zions Bancorporation is currently seeking an experienced Production Support Lead for our Customer Data Integration (CDI) Hub system, which consists of Master Data Management (MDM), ETL, and Data-as-a-Service (DaaS) platforms. The successful candidate for this position will be responsible for leading efforts to diagnose and resolve production issues within our CDI Hub ecosystem, and lead others in the adoption of system reliability engineering practices to increase the reliability and maturity of our system as we adopt more strategic technologies.


This Production Support Lead will:

  • Work on a cross-functional agile SCRUM team to deliver and support master data management capabilities to the organization.
  • Take ownership of production issues and see them through to resolution within specified SLA timeframes, engaging and leading additional subject matter experts as needed.
  • Conduct root cause analysis with appropriate subject matter experts to identify and address root causes to production issues.
  • Provide after-hours on-call production support, as needed.
  • Ensure compliance with incident, problem, and change management policies and procedures.
  • Lead and mentor other members of the production support team.
  • Contribute to production support knowledgebase and other related documentation.
  • Support best practices and enterprise standards to satisfy compliance, reduce risk, and deliver a positive experience to internal users and end customers.
  • Participate in design and code reviews.
  • Work with the business partners to identify and ensure that all service level agreements are met.
  • Perform ongoing monitoring of the environment and applications for capacity planning, performance tuning and improvement opportunities.
  • Work with team members and partners on process improvements, team initiatives, and the continual growth of the CDI Production Support Team.  
  • Other duties as assigned.



  • Experience leading a production support team.
  • 6+ years of experience supporting, designing and developing applications using IBM Master Data Management Advanced Edition (Physical), with a sound understanding of master data management concepts.
  • Advanced analytical, organizational and problem-solving skills, including experience with root cause analysis methods (5 Whys, Cause Mapping / Fishbone Diagrams, etc.).
  • Sound understanding of data modeling, data quality and data profiling.
  • Experience with architecture, design and development of data integration solutions.
  • Working knowledge of Data-as-a-Service (DaaS) and API management concepts and how to use these with different types of integration technologies. Experience with REST APIs, JSON, SOAP Web Services, XML, XSD, WSDL.
  • Familiar with Unix/AIX, ANSI SQL, PL/SQL, DB2 SQL and Shell Scripting. A combination of education and experience may meet requirements.
  • Experience with ETL (DataStage, Talend, Streamsets) toolsets a plus.
  • Ability to work independently and collaborate with others at all levels of technical understanding.
  • Self-starter, ability to manage own time and priorities, and guide/mentor/lead others.
  • Requires a Bachelor's degree in Computer Science, Computer Engineering, Information Systems or related field.




This position has a hybrid work from home schedule with a minimum of three days per week in the office at the new Zions Technology Center in Midvale, UT.


The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus will be the company's primary technology and operations center.  This modern and environmentally friendly technology center will enable Zions to continue to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

  • Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.
  • At least 75% of the building is powered by on-site renewable solar energy.
  • Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.
  • Large modern cafe with a healthy and diverse menu.
  • Healthy indoor environment with ample natural light and fresh air.
  • LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.



  • Medical, Dental and Vision Insurance - START DAY ONE! 
  • Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
  • Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
  • Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
  • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
  • Mental health benefits including coaching and therapy sessions
  • Tuition Reimbursement for qualifying employees
  • Employee Ambassador preferred banking products


Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.

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